4400294-Manager

Manager- Fraud Operations - Fraud Mitigation/Fraud Operations/Dispute Management Requirement: Industry Experience : Banking Industry - Fraud Mitigation, Fraud Operations, Dispute management Experience : Looking for individuals with experience of 7-13 years in Fraud Ops management / Fraud Mitigation/Dispute management. Manage Retail Clients Fraud Risk activities and processes for Investigations effectively and efficiently aligned to business strategy. Work with other units of Fraud Risk Management and stakeholders for smooth functioning of Fraud risk management processes and activities. Manage fraud risk, assisting businesses with implementing the 'best in class' tools and processes to minimize fraud losses while maintaining and adhering to customer charter goals and objectives. Must have skills : Extensive knowledge in Fraud Mitigation, Fraud Operations, Dispute management, basic Knowledge of SAS/SQL and analytical skills Role and Responsibilities: - Serves as a Team Manager for Banking clients. Assist in formulating policies, processes, agency recruitment, and initiation of awareness campaigns. Conduct thorough verifications of Income, Banking, KYC, and CPV reports to ensure accuracy. Take charge of document verification (both online and offline), random asset audits, agency evaluations, and customer background checks. Oversee comprehensive investigations of fraud complaints, coordinating closely with the field team for necessary follow-up actions. Aid the field team in lodging police complaints/FIRs against fraud perpetrators. Ensure swift and effective actions are taken to investigate all instances of fraud, establishing a strong deterrent presence in the market. Monitor and manage fraud-related processes to ensure efficiency and optimal management. Enhance preventive measures to minimize instances of reputation-damaging fraud complaints. Generate accurate and timely fraud reports, both internally and externally (such as FMR). Skillfully onboard vendors and evaluate their performance over time. Oversee regulatory reporting and manage secured product fraud-related activities nationwide.EXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients turn data into insights, streamline operations, improve customer experience, and transform their business. Our partnerships with clients are built on a foundation of collaboration - and we've been chosen as a partner by nine of the top ten leading US insurance companies, nine of the top 20 global banks, and six of the top ten US health care payers. We function as one team to make your goals our goals, whether that's unlocking the value of generative AI or embedding analytics into workflows that reduce risk or power your growth. Clients choose EXL as their transformation partner for many reasons. Our geographic diversity make talent all over the world instantly accessible. Digital accelerators enable unmatched speed-to-value, letting you realize results fast. It's our people that truly set us apart, though, including the 1,500 data scientists we have dedicated to our generative AI practice. And our more than twenty years of experience in delivering business services, garnering stellar client references, and maintaining a solid balance sheet are reassuring to our C-suite clients. Find out for yourself why clients, employees, and analysts think we're some of the best in the business. Contact us to see how we can help you achieve your goals.