Customer Service Specialist

Direct Walk-In Opportunity for Customer Service Agent & Real-time Adherence (all Voice/Non-Voice) at Tata Consultancy Services, Bengaluru on 16th May 2026

Note: Candidates with relevant experience can directly attend the interview. Please go through the norms below before you attend.

Job Role:

1) Customer Service Agent (Voice/Non-Voice)

2) Real Time Adherence

Process: Domestic Banking

Walk in Drive Date: Saturday, 16th May 2026.

Location: Tata Consultancy Services Ltd, Think Campus , Electronic City Phase 2, Bengaluru - 560100

Timing: 09:00 AM - 12:00 PM

Things to carry for interview:

Copy of an updated resume

Government ID proof - Aadhar/PAN (original & photocopy)

1 Passport size photo

Eligibility Criteria:

Graduate (10+2+3) and above with minimum 10 months of experience and HSC (10+2) with minimum 18 months of experience in domestic/international voice process. ME/MTech not eligible.

Immediate joiners or candidates with up to 30/60 days' notice preferred.

All educational and employment documents are mandatory to have. No cash in hand experience.

Flexible to work six days a week during day shift.

Work Location - Whitefield, Bengaluru

Associates need to have relevant experience in contact center environment(domestic/international)

Language proficiency - English (working proficiency) & Hindi (working proficiency) & one regional language.

Skill Requirement:

1)Customer Service Agent (Voice/Non-Voice)

• Handled inbound customer calls and service emails within defined SLAs, ensuring timely and accurate resolution.

• Authenticated customers, documented interactions, and updated cases accurately in CRM systems.

• Resolved queries related to accounts, cards, payments, and digital banking; escalated issues as per SOP.

• Consistently met AHT, First Contact Resolution, NPS, accuracy, and compliance targets while maintaining schedule adherence.

• Adhered to information security, data privacy, KYC guidelines, and demonstrated strong communication, empathy, and problem‑solving skills under high volumes.

PFB the norms to be followed during the Interview process.

• We will not be responsible for any loss of original certificates viz, (X / XII / Graduation, PG, any other certificates etc.). It is the sole responsibility of the candidates.
• Two / four-wheelers can be parked in the parking area.
• Candidates must wait in the lounge.
• Water dispensers are available.
• Rest rooms are located near the wash area of the cafeteria.

\"TCS does not charge any fee at any stage of the recruitment & selection process. TCS has not authorized any person/agency/partner to collect any fee for recruitment from candidates. If you notice the above, please bring it to our attention immediately.”

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