Zonal Ecommerce Sales Head

Title: Zonal Ecommerce Sales Head

Role Overview:

• Lead the growth and expansion of the ecommerce segment across the assigned zone.
• Drive sales, manage client relationships, and ensure achievement of revenue targets.
• Collaborate with internal teams to ensure seamless logistics operations and customer satisfaction.

Key Responsibilities:

1. Sales & Revenue Generation

• Achieve zonal sales targets through new client acquisition and account expansion.
• Develop and execute strategic plans for ecommerce sales growth.
• Identify and onboard large ecommerce clients including retailers and marketplaces.
• Own and drive integrated sales initiatives within the assigned zone.
• Promote adoption of Raftaar (Rapid Commerce) services and Reverse Pickup with QC.
• Ensure consistent revenue growth and market share expansion.
• Conduct regular client reviews and provide customized solutions.

2. Channel Strategy & Revenue Growth

• Design and implement a channel-based sales strategy for ecommerce growth.
• Identify, recruit, and onboard new franchise partners.
• Expand national reach through franchise-led ecommerce logistics solutions.
• Drive franchise revenue across services like 3PL, warehousing, last-mile delivery, and returns management.
• Build and maintain strong relationships with franchise partners aligned to business goals.

3. Client Relationship Management

• Build and maintain strong relationships with key decision-makers.
• Act as a consultant to clients by offering optimized logistics solutions.
• Enhance efficiency, reduce costs, and improve customer experience for clients.

4. Market Intelligence & Strategy

• Track market trends, competition, and evolving ecommerce needs.
• Analyze sales data to identify opportunities and challenges.
• Collaborate with marketing and product teams on targeted campaigns.

5. Internal Collaboration

• Monitor and report key sales metrics and KPIs.
• Track sales pipeline and campaign performance regularly.
• Adjust strategies based on performance insights.
• Develop quarterly and annual sales forecasts.

6. Reporting & Forecasting

• Maintain accurate records of sales activities and customer interactions.
• Prepare regular performance, forecasting, and market insight reports.
• Ensure timely and compliant sales reporting.

7. Training & Development

• Lead, mentor, and manage a team of sales professionals.
• Provide guidance, training, and performance support.
• Conduct appraisals and set performance targets.

Qualifications & Skills:

• Bachelor’s degree in Business, Marketing, Logistics, or related field (MBA preferred).
• 5–7 years of ecommerce sales experience, with 2–3 years in a leadership role.
• Proven track record of achieving sales targets in ecommerce/logistics.
• Strong understanding of ecommerce, supply chain, and logistics operations.
• Excellent communication, negotiation, and interpersonal skills.
• Strong analytical and forecasting capabilities.
• Ability to multitask and work independently.
• Proficiency in MS Office and CRM tools.