Client Servicing Manager

Role Overview

Owns client relationships and business growth by driving strategic thinking, delivering high-impact campaigns, and expanding accounts through upselling and new business acquisition.

Key Responsibilities

• Lead and manage client accounts end-to-end (delivery and growth)
• Build strong client relationships and act as a trusted adviser
• Drive strategic inputs on campaigns and brand communication
• Identify and convert upsell and cross-sell opportunities
• Lead new business pitches and proposals
• Own commercials: scoping, budgeting, and revenue tracking
• Manage internal teams, resolve conflicts, and ensure quality output
• Handle escalations and ensure overall client satisfaction

What Were Looking For

• Strong client-facing and stakeholder management skills
• Strategic thinking and understanding of brand/campaign planning
• Commercial acumen (budgets, margins, revenue growth)
• Ability to lead teams and manage multiple accounts
• Strong presentation, persuasion, and negotiation skills
• Relevant experience in advertising/creative agencies is essential