Cisco PCCE & Finesse Workflow Engineer

Strong hands-on experience with Cisco PCCE in enterprise environments.
Proven expertise in Cisco Finesse (agent desktop customization and gadget development).
Experience with CCP REST APIs and XMPP-based integrations.
Solid understanding of contact center routing logic (queues, skills, priorities, task routing).
Experience designing high availability and disaster recovery solutions.
Familiarity with messaging systems such as Kafka or Redis.
Experience with observability and monitoring tools (Splunk, Prometheus, Grafana).
Working knowledge of CI/CD practices (GitOps, Helm, ArgoCD).
Proficiency with SQL Server or PostgreSQL.
Experience working in healthcare or other regulated environments (HIPAA/PHI).
Strong troubleshooting, communication, and documentation skills.

Nice to Have
Experience integrating Google Contact Center AI (Dialogflow CX) with Cisco platforms.
Familiarity with Genesys or other contact center platform migrations.
Advanced knowledge of Docker/Kubernetes (OpenShift preferred).
Scripting experience (Python, PowerShell) for automation.
Experience with cloud platforms (AWS, GCP, Azure) in hybrid architectures.

5+ years of experience in Java Full stack development

Experience in GenAI

Back-End Development: Design, build, and maintain efficient, reusable, and reliable code
for our server-side application
Front-End Development: Build engaging and responsive user interfaces using front-end
technologies including React JS and Angular JS.
Database Management: Manage and optimize data storage solutions
AI Integration & Prompt Engineering: Utilize experience in prompt engineering (system
prompts & user prompts) and AI-driven development tools like GitHub Co-pilot and Cursor
to enhance development efficiency and integrate AI features into applications.
System Architecture & DevOps knowledge: In-depth understanding of the entire web
development process (Object Oriented programming, design patterns, development, and
deployment) and DevOps practices, including CI/CD pipelines.
Performance & Troubleshooting: Troubleshoot existing scripts, perform point bug fixes,
and conduct application performance tuning and resource usage optimization.
Collaboration & Agile Methodologies: Collaborate with cross-functional teams in an Agile
and Scrum environment, utilizing tools like Jira and Git for project and task tracking.