Algotale (Car Dekho)- Oracle Fusion Support Manager

Job Title: Oracle Fusion Support Manager (Finance & SCM)

Location: Gurgaon
Experience: 3-5+ Years
Reporting To: CIO / Head of IT / ERP Director

Role Overview

We are looking for an experienced Oracle Fusion Support Manager to drive stability and continuous improvement in our post-implementation ERP environment. The role involves managing BAU support, optimizing Finance & SCM processes, and ensuring seamless integrations using OIC/OCI.

You will act as a key bridge between business stakeholders and technical teams, ensuring high system performance, usability, and business alignment.

Key Responsibilities

1. BAU Support & System Stability

• Act as the final escalation point for complex issues across:
  • Finance: GL, AP, AR, FA, Cash Management
  • SCM: Procurement, Inventory, Order Management
• Manage incident resolution and ensure minimal downtime
• Lead release management for Oracle quarterly updates (24A, 24B, etc.)
• Ensure SLA adherence and vendor/team performance

2. Process Optimization & User Experience

• Identify gaps in existing configurations and drive process improvements
• Enhance user experience (UX) for Finance & Operations teams
• Create user documentation & SOPs
• Conduct training and knowledge transfer sessions

3. Technical & Integration Oversight

• Manage integrations using Oracle Integration Cloud (OIC)
• Monitor and optimize Oracle Cloud Infrastructure (OCI) components
• Troubleshoot integration issues with third-party systems/banks
• Develop reports and dashboards using:
  • OTBI
  • BI Publisher
  • Financial Reporting Studio (FRS)

Technical Skills Required

• Strong expertise in Oracle Fusion Financials & SCM modules
• Hands-on experience with:
  • OIC (Oracle Integration Cloud)
  • FBDI & HDL (data migration/loading)
• Good understanding of OCI (Identity, Security, Compute, Storage)
• Exposure to SAP Business One (preferred)

Soft Skills

• Excellent stakeholder management & communication skills
• Strong analytical and problem-solving mindset
• Ability to perform root cause analysis and deliver sustainable solutions

Education & Certifications

• Bachelor's degree in IT / Finance / Supply Chain
• Preferred: Oracle Cloud Certified Professional