Posted 26 May, 2026
Technical Support Engineer
VARITE INDIA PRIVATE LIMITED
Pan India, Karnataka, IN
Full Time
Reference: 26-09724-2522-2
Company Name: VARITE India Private Limited
About The Client:
Client is a pioneering Software Engineering and IT consultancy company, transforming and executing at the intersection of Domain and Technology to create digital leaders for our people, clients, partners, and communities.
About The Job:
Unlock Rewards: Refer Candidates and Earn.
If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.
Experience Level Bonus Referral:
About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.
Equal Opportunity Employer:
VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.
About The Client:
Client is a pioneering Software Engineering and IT consultancy company, transforming and executing at the intersection of Domain and Technology to create digital leaders for our people, clients, partners, and communities.
About The Job:
- Client is seeking an experienced Senior Technical Support Engineer to lead Level 2 application support for our digital guest-facing and operational web and mobile platforms.
- This is a hands-on technical leadership role, sitting at the intersection of engineering, DevOps, and customer experience — ensuring our digital channels deliver the reliability and performance our guests expect.
- You will serve as the primary escalation point for complex application incidents, leading a team of L2 technicians while collaborating closely with development, QA, and DevOps teams to drive resolution, root cause analysis, and continuous improvement across our web and mobile estate.
- Beyond the technical skills, we are looking for someone who takes ownership, communicates with clarity at all levels, and brings a continuous improvement mindset to everything they do.
- Experience in aviation, travel, or a similarly complex, high-availability digital environment would be a strong advantage.
- Act as the primary escalation contact for Level 2 support tickets, troubleshooting and resolving complex issues in web (e.g., frontend/backend frameworks like React, Node.js) and mobile applications (e.g., iOS/Android using Swift, Kotlin, or cross-platform tools like Flutter/React Native).
- Lead and mentor a team of L2 support technicians, providing technical guidance, conducting knowledge-sharing sessions, and ensuring adherence to best practices in incident management.
- Perform in-depth root cause analysis (RCA) for recurring issues, utilising tools such as debugging software and log analysers (e.g., Dynatrace).
- Collaborate with development, QA, and DevOps teams to reproduce issues, recommend code fixes, and contribute to application improvements including CI/CD pipelines and automated testing.
- Monitor application health using APM tools (e.g., New Relic, Dynatrace, Quantum Metric) and proactively identify potential bottlenecks in web APIs or mobile app integrations.
- Develop and maintain support documentation, including troubleshooting guides, knowledge base articles, and automated scripts (e.g., Python, Bash, or PowerShell).
- Handle on-call rotations for critical incidents, ensuring SLAs are met and minimising downtime in production environments.
- Analyse user feedback and metrics to drive continuous improvement in support processes and application stability.
- Stay updated with emerging technologies in web/mobile development and support methodologies.
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- At least 5 years of hands-on experience in technical support roles, with a focus on troubleshooting web and mobile applications in production environments.
- Proven expertise in web technologies (e.g., HTML/CSS/JavaScript, RESTful APIs, cloud services like Azure/AWS) and mobile platforms (e.g., native iOS/Android development, app deployment via App Store/Google Play).
- Strong debugging skills, including experience with version control (Git), issue tracking (Jira), and monitoring tools.
- Familiarity with security best practices, such as handling vulnerabilities (OWASP), authentication protocols (OAuth, JWT), and data privacy regulations (GDPR/CCPA).
- Excellent problem-solving abilities, with a track record of resolving escalated issues under pressure.
- Leadership experience, including team mentoring and process optimisation.
- Strong communication skills for interacting with technical and non-technical
Unlock Rewards: Refer Candidates and Earn.
If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.
Experience Level Bonus Referral:
| 0-2 years | INR 5,000 |
| 2-6 years | INR 7,500 |
| 6+ years | INR 10,000 |
About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.
Equal Opportunity Employer:
VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.
