Posted 26 May, 2026
ServiceNow CSM
VARITE INDIA PRIVATE LIMITED
Bangalore, Karnataka, IN
Full Time
Reference: 26-30886-2522-2
Company Name: VARITE India Private Limited
About The Client:
Client is an Indian multinational technology company specializing in information technology services and consulting. Headquartered in Mumbai, it is a part of the Tata Group and operates in 150 locations across 46 countries.
Unlock Rewards: Refer Candidates and Earn.
If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.
Experience Level Bonus Referral:
About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.
Equal Opportunity Employer:
VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.
About The Client:
Client is an Indian multinational technology company specializing in information technology services and consulting. Headquartered in Mumbai, it is a part of the Tata Group and operates in 150 locations across 46 countries.
About The Job:
- We are seeking an experienced ServiceNow CSM Developer responsible for designing, developing, and supporting ServiceNow Customer Service Management solutions.
- The ideal candidate should have strong technical expertise in ServiceNow, hands-on experience in CSM modules, and the ability to work collaboratively with cross-functional teams.
- Experience-4-12 yrs.
Essential Job Functions:
- Support Customer Service organizations (3+ years’ experience preferred)
- Develop UI forms, fields, notifications, and workflows
- Maintain JavaScript server/client-side code
- Create and manage reports, gauges, and homepages
- Manage Service Level Agreement (SLA) data and workflows
- Create new service catalog requests and items with variables
- Build, monitor, modify, and publish workflows with approvals
- Search, populate, and customize CSM knowledge bases
- Create and manage access control rules
- Work with ServiceNow applications and understand inter-relationships
- Implement and configure ServiceNow processes and modules
- Work with service management and related tools
- Understand web applications, networks, protocols, and email systems (SMTP, POP3)
- Integrate ServiceNow with CRM and ERP systems
- Execute Web Services integrations
Qualifications:
- ServiceNow Certified System Administrator (CSA)
- ServiceNow CSM Fundamentals Certification
- Strong verbal and written communication skills (technical and non-technical audiences)
- Excellent interpersonal skills with a collaborative mindset
- Active participation in planning, pre-iteration, and retrospective meetings
- ITIL V3/V4 Foundation Certification
- ServiceNow Certified Implementation Specialist – CSM
- ServiceNow Certified Application Developer (CAD)
Unlock Rewards: Refer Candidates and Earn.
If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.
Experience Level Bonus Referral:
| 0-2 years | INR 5,000 |
| 2-6 years | INR 7,500 |
| 6+ years | INR 10,000 |
About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.
Equal Opportunity Employer:
VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.
