About Valenta
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Valenta is a global business solutions provider specializing in consulting, digital transformation, and managed services. We help organizations optimize operations, reduce costs, and drive sustainable growth through strategic outsourcing and intelligent automation. With a strong global delivery model and deep cross\-industry expertise, Valenta delivers scalable, future\-ready solutions that enable businesses to transform and grow efficiently.<\/span>
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Role Overview
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Key Responsibilities
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• Analyze production failures and resolve issues within defined SLA timelines.
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• Debug complex automation issues using: \n
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  • UiPath logs
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  • Orchestrator logs
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  • Queue transaction status
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  • Exception traces
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  • Robot execution logs
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  • Identify root causes directly from failed queue items and transaction\-level failures.
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  • Perform hotfixes and production bug fixes with quick turnaround time.
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  • Work closely with support teams, QA teams, developers, and business stakeholders.
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  • Handle incident management, priority tickets, and urgent production escalations.
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  • Ensure automation stability and minimal downtime in production environments.
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  • Work on continuous improvement and optimization of existing automations.
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  • Maintain proper documentation for issue tracking, RCA, and fixes implemented.
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  • Participate in deployment validations and post\-production monitoring.
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  • Support automations involving Document Understanding and modern UiPath frameworks.
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    Required Technical Skills
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    UiPath Expertise
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    • Strong hands\-on experience in: \n
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      • UiPath Studio 2024 and 2025 versions
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      • Modern UiPath activities
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      • REFramework
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      • Queue\-based automation
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      • Background and attended automations
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        Orchestrator Knowledge
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        • Strong understanding of: \n
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          • UiPath Orchestrator
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          • Queue management
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          • Queue retries
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          • Queue transaction analysis
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          • Asset and credential management
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          • Robot monitoring
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          • Job monitoring
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          • Log analysis
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          • Process deployment and version management
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            Debugging & Support
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            • Strong debugging and troubleshooting skills.
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            • Ability to identify issues from logs without dependency on development teams.
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            • Experience in: \n
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              • Exception handling
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              • Retry mechanism analysis
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              • Queue failure investigation
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              • Production issue RCA
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              • SLA\-based issue handling
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                Document Understanding
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                • Hands\-on experience with: \n
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                  • UiPath Document Understanding
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                  • OCR technologies
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                  • Data extraction
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                  • Validation station
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                  • Classification and extraction frameworks
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                    Required Experience
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                    • Prior experience in Managed Services \/ Production Support \/ Hypercare Support.
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                    • Experience handling production incidents and business\-critical automations.
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                    • Experience working under tight timelines and SLA commitments.
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                    • Strong experience in fixing production bugs within defined turnaround times.
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                    • Ability to resolve critical production issues within a day whenever required.
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                    • Experience working with enterprise clients and multiple environments (DEV\/UAT\/PROD).
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                    • Strong exposure to automation monitoring and support operations.
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                      Preferred Qualifications
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                      • Bachelor's degree in Computer Science, IT, Engineering, or related field.
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                      • UiPath Certification preferred: \n
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                        • UiPath Advanced RPA Developer
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                        • UiPath Specialized AI \/ Document Understanding certifications (preferred)
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                        • Exposure to: \n
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                          • API integrations
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                          • Excel automation
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                          • Email automation
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                          • Web automation
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                          • PDF automation
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                          • SQL queries
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                          • AI Center \/ DU projects
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                            Required Qualities
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                            We are looking for someone who is:
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                            • Strong in problem\-solving and analytical thinking
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                            • Self\-driven and proactive
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                            • Comfortable working under pressure
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                            • Able to handle multiple production issues simultaneously
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                            • Quick learner with ownership mindset
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                            • Excellent in debugging and root cause analysis
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                            • Strong communicator and team player
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                            • Focused on SLA adherence and production stability
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                            • Detail\-oriented with strong troubleshooting capability
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                              Additional Expectations
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                              • Candidate should be comfortable with rotational support if required.
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                              • Candidate should be available for production\-critical issue handling.
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                              • Candidate should demonstrate accountability and ownership during incidents.
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                              • Candidate should have strong understanding of enterprise\-grade automation support practices.
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