ASSISTANT MANAGER

We are looking for Incident Management Engineers to support a global engagement focused on incident handling, communication, and post-incident reviews. The role requires strong analytical thinking, composure under pressure, and excellent communication skills to manage critical incidents effectively.

Required Skills:

• Experience in SRE / Incident Management / Production Support
• Strong communication & negotiation skills (must-have)
• Ability to manage high-pressure situations confidently
• Strong problem-solving and analytical mindset

Technical Skills:

• Ability to proactively identify risks using monitoring tools such as DataDog and Grafana dashboards
• Experience in incident response with capability to quickly restore services (restart, patch, or remediate live issues)
• Strong focus on minimizing service downtime across environments
• Hands-on experience supporting both on-premise (Linux environments) and cloud platforms (primarily Azure, with some exposure to GCP)
• Solid understanding of networking concepts and system architecture

• Monitor and manage P1/P2 incidents in a 16x7 operational setup
• Act as incident commander, driving bridge calls and coordinating across teams
• Ensure clear, assertive communication during incidents
• Perform root cause analysis and contribute to Post-Incident Reviews (PIR)
• Drive improvements in Mean Time to Mitigate (MTTM)
• Maintain structured handoffs between regions (EMEA & APAC)
• Collaborate with stakeholders and ensure accountability in resolution