Energy Market Analyst (Support)
About the Role
Energy Exemplar is the leader in energy market/system simulation software, with its two platforms: PLEXOS and AURORA. These software platforms have a significant presence in global markets. We are seeking a confident, self-motivated and professional person for the role of Energy Market Analyst in our Support Division. The company has consistently grown its global client base and the successful candidate will have many opportunities to interface with a diverse mix of clients with the goal of enhancing their software user experience.
Responsibilities:
Learn our software to an advanced level
Provide technical support to customers and track support cases from start to finish
Work with clients to resolve issues related to our SaaS/Cloud offerings and our Desktop version
Collaborate with Cloud Developers and Engine/GUI Developers to ensure issues are resolved and development requests are properly documented
Provide onsite and web-based trainings to existing and potential clients
Maintain and update training materials
Compose articles and produce videos to educate clients and to market our software.
Construct tools and examples that clients can utilize to more effectively utilize our software
Assist in maintaining software user documentation and help platforms
Maintain a high level of power market knowledge, news, trends and developments
Communicate market trends and customer requirements with the development team as needed
Assist Account Management with Retention calls and visits with clients
Assist in preparation and presentations for energy related tradeshows and conferences
Travel to client sites as required
Qualifications, Skills & Experiences:
Bachelor's degree: Electrical Engineering, Another Engineering Degree, Statistics, Computer Science, Information Systems, Economics, Applied Math, Physics, or related field.
Strong analytical and problem-solving skills with the ability to research and learn new techniques
Ability to articulate the business problem to be analyzed, quickly identify the critical elements of the problem, achieve a high-quality answer in a timely fashion, and synthesize answers to resonate with decision makers
Excellent communication skills, including strong verbal, presentation, and technical writing abilities
Team player, with the ability to be a self-starter and work independently as needed.
Education:
2 to 4 years of demonstrated working knowledge of power plant operations, electricity and gas markets.
Knowledge of fundamental energy market analysis, capacity markets, environmental markets, demand side management/energy efficiency, electric utility resource planning approaches
Demonstrated working knowledge of SaaS products and experience troubleshooting issues with Cloud offerings
Demonstrated capability of effectively communicating complex ideas and analysis verbally, in document format (Word), and in presentation format (Power Point).
Experience with computer and database management languages such as VBA, Python and SQL
Working knowledge of the Microsoft Office suite (Excel, PowerPoint, Word, etc.)
Experience with power market production cost and expansion planning models.
Degree or certificate specializing in Power Markets.
Key Stakeholder Relationships
This role works collaboratively with all Energy Exemplar staff, particularly:
Indian Development Centre colleagues
Senior IDC Management
Chief Product Officer
Global Product Delivery Team
Global Product Development Team
Global Support Team
