JIRA Support Developer

Area(s) of responsibility

About Birlasoft:
Birlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with enterprise solutions. The company's consultative and design-thinking approach empowers societies worldwide, enhancing the efficiency and productivity of businesses. As part of the multibillion-dollar diversified CKA Birla Group, Birlasoft with its 12,000+ professionals, is committed to continuing the Group's 170-year heritage of building sustainable communities.)
Educational Background - Bachelor's degree in Computer Science, Information Technology, or related field.
Location: Any BSL Location
Job Overview
Key Responsibilities:
Education: Bachelor's or master's degree in computer science, Information Systems, or equivalent experience.
Background & expected experiences:
7+ years of hands-on experience with Atlassian tools
Experience supporting enterprise scale Jira and Confluence environments
Strong understanding of Agile, ITSM, and delivery processes
Experience working with global, distributed teams
Skills:
Skills Expected level
Soft Skills Communication
Project Management
Stakeholder Management
Problem Solving
Functional skills ITSM / service desk processes (incident, request, change, problem)
Agile delivery practices (Scrum / Kanban) support
Process mapping & workflow design (business tooling translation)
Technical skills Jira (Company-managed & Team-managed projects)
Confluence (Spaces, templates, permissions)
Jira Service Management
Workflow configuration & permissions
Automation for Jira
Dashboards, filters & JQL
Integrations (REST APIs, webhooks, third-party apps)
Marketplace app administration

KEY ACTIVITES AND DELIVERABLES
Activities:
o Administer and support Jira, Confluence, and Jira Service Management platforms
o Design and maintain workflows, schemes, permissions, and configurations
o Implement and maintain automation to reduce manual effort
o Support incident, request, agile, and portfolio use cases
o Build and maintain dashboards and reports for operational and management needs
o Manage integrations with external tools (e.g., CI/CD, ITSM, reporting tools)
o Ensure platform governance, documentation, and best practices
o Provide L2/L3 support and collaborate with vendors and internal teams
o Support Tech Operating Model, enabling transitions, migrations and support audit activities

Key deliverables:

o Configured and optimized Jira and Confluence environments
o Well documented workflows, templates, and standards
o Automated rules and reduced manual operations
o Dashboards and reports supporting decisionmaking
o Knowledge base and operational runbooks

NB: Please note that depending on the assignment, the project may require to produce deliverables and lead regular meetings in a proficient English