Title: Service Management Coordinator
Location: Pan India
Exp: 10years
Job Description:
Key Responsibilities
1. Service Management Delivery
• Take ownership of assigned ITSM improvement initiatives and drive them to completion
• Support the development and maintenance of the Service Catalogue and Business Services
• Coordinate and contribute to Standard Operating Procedure (SOP) development with the Service Desk
• Drive improvements in reporting, including:
• Identification and definition of missing business metrics and KPIs
• Enhancement of Service Desk reporting (content, structure, and quality)
• Support for reporting automation initiatives
• Maintain and update the Continual Service Improvement (CSI) Plan
• Perform daily oversight and governance of:
• Incident Management tickets
