Ascendion - Senior L2 Support Engineer (HFM - Powershell)

About Company
Ascendion is a leader in AI-powered software engineering, helping businesses innovate faster, smarter, and with greater impact. We partner with Global 2000 clients across North America, APAC, and Europe to solve complex challenges in data, experience design, software product engineering, and workforce transformation. Powered by expert engineers, thousands of AI agents, and our Engineering to the Power of AI (EngineeringAI) method, we deliver measurable outcomes that build trust, unlock value, and accelerate growth. Learn more at ascendion.com.

Engineering to the Power of AI, AAVA, EngineeringAI, Engineering to Elevate Life, DataAI, ExperienceAI, Platform EngineeringAI, Product EngineeringAI, Quality EngineeringAI, and GCCAI are trademarks or service marks of Ascendion. AAVA is pending registration. Unauthorized use is strictly prohibited.

Job Description

Job Title: Senior L2 Support Engineer - HFM (PowerShell / Azure)

Experience: 7+ Years
Location: Gurgaon
Shift: Rotational (11 AM - 3 AM IST

Role Overview

We are looking for a Senior L2 Support Engineer with strong expertise in HFM (Hyperion Financial Management) installation and support, along with hands-on experience in PowerShell and Azure. The candidate will be responsible for managing deployments, troubleshooting complex issues, and ensuring high availability of financial applications in a cloud environment.

Key Responsibilities

• Handle HFM installation, configuration, and upgrades in enterprise environments
• Provide L2 support for HFM applications and infrastructure-related issues
• Troubleshoot complex technical, application, and environment-related issues
• Perform root cause analysis (RCA) and implement preventive solutions
• Develop automation scripts using PowerShell
• Manage and support Azure-based environments (VMs, services, deployments)
• Monitor system health and ensure high availability and performance
• Coordinate with L1 support, DevOps, and infrastructure teams
• Support financial closing cycles (month-end/year-end)
• Maintain documentation, SOPs, and deployment guides
• Ensure adherence to SLA, security, and compliance standards

Required Skills & Qualifications

• 7+ years of experience in Application/Production Support or Infrastructure Support
• Strong experience in HFM installation and administration
• Hands-on expertise in PowerShell scripting
• Experience working with Microsoft Azure (cloud infrastructure)
• Understanding of financial systems and reporting workflows
• Experience with incident management tools (ServiceNow, Jira, etc.)
• Strong troubleshooting and analytical skills
• Ability to work in rotational shifts (11 AM - 3 AM IST)
• Good communication and stakeholder management skills

Good to Have

• Experience with Oracle Hyperion suite
• Exposure to DevOps practices / CI-CD pipelines
• Knowledge of automation in cloud environments

Why Join Us?

• Opportunity to work on cloud-based enterprise financial systems
• Exposure to modern infrastructure and automation tools
• Career growth in cloud + financial tech ecosystem