Ascendion- L2 Support Engineer (HFM - Python)

Job Title: L2 Support Engineer - are

Experience: 5-7 Years
Location: Gurgaon, Bangalore
Shift: Rotational (7 AM - 11 PM IST)

About Company

Ascendion is a US-based digital engineering company specializing in AI, cloud, and enterprise technology solutions. It works with global clients to build and support scalable software systems, offering strong exposure to modern tech and cross-functional projects.

Company website: https://ascendion.com/

Role Overview

We are hiring an L2 Support Engineer with hands-on experience in HFM (Hyperion Financial Management) along with Python, .NET, and SQL. The role involves providing application support, resolving incidents, and ensuring smooth functioning of financial systems.

Key Responsibilities

• Provide L2 support for HFM applications and ensure system stability
• Diagnose and resolve application and data-related issues within SLA timelines
• Perform basic root cause analysis (RCA) and escalate complex issues when required
• Develop and support scripts using Python / .NET
• Write and optimize SQL queries for troubleshooting and reporting
• Work closely with L1 support, development teams, and business users
• Monitor application performance and flag potential issues proactively
• Support month-end and year-end financial closing activities
• Maintain documentation and update knowledge base/SOPs
• Follow incident, change, and problem management processes

Required Skills & Qualifications

• 5-7 years of experience in Application/Production Support
• Hands-on experience with HFM (Hyperion Financial Management)
• Working knowledge of Python, .NET, and SQL
• Experience with ticketing tools (ServiceNow, Jira, etc.)
• Basic understanding of financial systems and reporting
• Good troubleshooting and analytical skills
• Ability to work in rotational shifts (7 AM - 11 PM IST)
• Good communication and coordination skills

Good to Have

• Exposure to Oracle Hyperion suite
• Experience in automation/scripting for support tasks
• Understanding of financial consolidation processes

Why Join Us?

• Opportunity to work on enterprise financial systems
• Exposure to real-time production environments
• Growth into senior support / techno-functional roles