7+yrs exp
Skills/competencies:
Solid experience with Genesys SIP stack or other Contact Center Voice solutions
Extensive experience with SIP, VoIP & TDM co-environment
Experience in large enterprise & globally distributed Genesys deployments
Expert knowledge of SIP, RTP, TCP/IP, NAT, WebRTC and packet analysis
Experience with network and voice analysis tools, like NetScout, Hepic or similar tools
Familiarity with Genesys Voice Application Troubleshooting & Log Analysis
Experience with Voice over TLS and Security Certificates is desirable
Expert with Rules Engines, Session Management, Route Plans, and Traffic Management
Working knowledge of Session Border Controller
Working experience with Linux OS
