CAD Programmer-Bengaluru,India

Job Summary:

First-line technical support for AutoCAD and Diversified's custom CAD toolset (DIVACT), combined with documentation responsibilities and toolset maintenance. This role bridges the gap between end users experiencing day-to-day CAD issues and the development/engineering leadership team.

Core Responsibilities:

AutoCAD Support (30%)

• Provide first-round remote support for AutoCAD 2024+ (older versions a plus)
• Troubleshoot general usage issues, error messages, performance problems, plotting/batch printing issues
• Guide users on AutoCAD best practices and workflows
• Support via Microsoft Teams (screen sharing, chat) and email
• Escalate complex issues to appropriate resources when needed

DIVACT Toolset Support (30%)

• First-line support for DIVACT 3.x and future DIVACT4 releases
• Assist IT with AutoCAD and DIVACT installation for new users, upgrades, and migrations
• Troubleshoot toolset-specific issues (custom commands, tool palettes, block libraries, etc.)
• Extensive testing of new tools and releases before broader deployment
  • Develop and execute test cases across different scenarios
  • Document bugs, edge cases, and unexpected behaviors
  • Verify fixes and validate release readiness
• Maintain user-facing documentation for DIVACT tools and workflows

Toolset Maintenance & Development (20%)

• Maintain and make incremental improvements to DIVACT codebase (VB.NET, LISP)
• Fix bugs and implement minor enhancements independently
• Document code, workflows, and technical specifications
• Support automation initiatives and database-driven tools (future growth area)
• Collaborate with US-based technical lead on larger features and architectural decisions

Technical Documentation (20%)

• Write and maintain technical documentation under Engineering Documentation team umbrella
• Create user guides, troubleshooting guides, and training materials
• Document standard operating procedures for CAD workflows
• Keep documentation current as tools and processes evolve
• Build knowledge base from support issues and solutions

Required Qualifications

Technical Skills (Must-Have)

• AutoCAD proficiency: 3+ years hands-on experience with AutoCAD

• • Strong understanding of drawing management, blocks, attributes, layers, xrefs
  • Experience with plotting, batch processing, sheet sets
  • Comfortable troubleshooting common AutoCAD issues

• Dynamic block expertise: Skilled in creation of complex dynamic blocks

• • Parametric constraints and actions
  • Visibility states
  • Stretch, array, lookup, and other dynamic actions
  • This is the backbone of the DIVACT toolset

• VB.NET development: Able to write and maintain .NET code independently

• • Can work in existing VB.NET codebases
  • Understands object-oriented programming concepts
  • Comfortable with Visual Studio development environment

• AutoCAD customization: Experience with at least one of:

• • AutoLISP scripting
  • VBA for AutoCAD
  • AutoCAD .NET API
  • Understanding of CUI, tool palettes, block libraries

• Windows environment: Comfortable navigating file systems, registry, user profiles, network paths
• Documentation skills: Ability to write clear, concise technical documentation in English

Domain Knowledge (Must-Have)

• Audio/Visual systems: Can read and understand signal flow diagrams, rack elevations
• Architectural drawings: Can read and modify floor plans, understand architectural conventions
• Mechanical drawings: Familiarity with details, sections, equipment drawings

Professional Skills (Must-Have)

• Support mindset: Patient, methodical approach to troubleshooting
• Communication: Excellent written English; ability to explain technical concepts to non-technical users
• Time zone flexibility: Willing to work offset hours with overlap to US East Coast (until ~12pm-1pm ET)
• Self-directed: Can prioritize support tickets and documentation tasks with minimal supervision
• Remote collaboration: Comfortable with Teams, screen sharing, async communication

Preferred Qualifications

• Database knowledge: SQL basics, understanding of database-driven applications
• AV/Broadcast industry experience: Previous work in audiovisual or broadcast engineering environment
• CAD standards experience: Familiarity with company CAD standards, templates, and enforcement
• Training/teaching experience: Ability to train users on tools and workflows
• IT support background: Experience with software deployment, user onboarding, or helpdesk work
• C# experience: Ability to work in C# in addition to VB.NET
• AutoCAD .NET API experience: Previous work extending AutoCAD via the .NET API