Account Manager - IT Recruitment (Supporting Australia based clients)

We are hiring an Account Manager to manage and grow our IT recruitment accounts in Australia.

This role is for someone with a mindset to win, a person who takes ownership, thinks creatively, builds strong personal relationships with clients, and consistently drives results.

You will work closely with our recruitment team to deliver fast, high-quality hiring outcomes, while ensuring clients receive strong value and ROI for their recruitment agency spend.

Key Responsibilities

1) Client Relationship Management (Australia )

• Manage day-to-day relationships with Hiring Managers, HR, Talent Acquisition and Procurement
• Build strong personal rapport and long-term trust with key stakeholders
• Understand client priorities, team structures, and hiring pain points
• Represent Zone IT Solutions professionally across international markets

2) Drive Recruitment Outcomes & Delivery Results

• Own hiring outcomes across assigned accounts (contract & permanent roles)
• Drive job intake, submissions, interview scheduling, feedback, offers and closures
• Ensure speed, urgency, and accountability across the recruitment cycle
• Proactively remove blockers and improve turnaround times

3) Bring Value to Every Client Engagement

• Share market insights (talent availability, rate trends, skill demand, hiring challenges)
• Improve quality of submissions through strong role briefings and screening alignment
• Build feedback loops to reduce delays and increase conversion rates
• Ensure clients consistently experience strong value from their agency engagement

4) Out-of-the-Box Thinking & Account Growth

• Bring fresh ideas to improve delivery performance and client experience
• Identify opportunities to expand Zone's footprint within accounts (new teams, new regions, new projects)
• Support client retention through proactive engagement and consistent delivery
• Think commercially and contribute to revenue growth and account profitability

5) Internal Coordination & Reporting

• Work closely with recruiters to prioritise roles and drive execution
• Maintain clean and accurate activity tracking in CRM/ATS
• Provide weekly updates on pipelines, roles, challenges and outcomes
• Ensure smooth communication between clients and internal delivery teams