Title: ServiceNow IT Service
Location: HYDERABAD~CHENNAI~BANGALORE~PUNE~
Exp: 6-8 Years
Job Description:
Designer flows and Integration Hub playbooks to trigger automated remediation actions (e.g.| restarting services| clearing disk space) based on specific alert criteria.Incident Auto-Creation Define precise triggering conditions for converting Alerts into Incidents| ensuring tickets are only created for actionable issues and routed to the correct assignment group automatically.5. Governance OptimizationDashboarding Create ITOM dashboards to visualize Event Noise Reduction ratios| Mean Time to Resolve (MTTR)| and Automate-to-Manual ratios.Continuous Improvement Regularly review unmapped events and unassigned alerts to refine rules and policies
Essential Skills: experienced Event Management Analyst to manage the Event Management Module and integrations in ServiceNow.
