Posted 27 May, 2026
Support Lead
VARITE INDIA PRIVATE LIMITED
Bangalore, Karnataka, IN
Full Time
Reference: 26-25042-2522-2
Company Name: VARITE India Private Limited
About The Client:
An Indian multinational information technology (IT) consulting company headquartered in Noida, The company has offices in 52 countries and over 225,944 employees. The Client is a global IT services and consulting company that offers a wide range of services and products across various industries like IT Infrastructure Services, Cybersecurity Services, Cloud Services, Big Data and Analytics, Internet of Things (IoT) Solutions, Semiconductor Services and Enterprise Software Products.
Unlock Rewards: Refer Candidates and Earn.
If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.
Experience Level Bonus Referral:
About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.
Equal Opportunity Employer:
VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.
About The Client:
An Indian multinational information technology (IT) consulting company headquartered in Noida, The company has offices in 52 countries and over 225,944 employees. The Client is a global IT services and consulting company that offers a wide range of services and products across various industries like IT Infrastructure Services, Cybersecurity Services, Cloud Services, Big Data and Analytics, Internet of Things (IoT) Solutions, Semiconductor Services and Enterprise Software Products.
About The Job:
- As a highly skilled Support Lead, you will oversee the advanced technical support function for an AI-driven software platform and its integrated products.
- This role combines hands-on technical troubleshooting, team leadership, and cross-functional coordination.
- The Lead will guide L2 and L1 support teams as needed, act as the primary escalation point for complex incidents, and collaborate directly with Engineering, DevOps, and Product teams.
- This role serves as the bridge between frontline support and product engineering teams, ensuring fast and accurate diagnosis and resolution of customer issues.
- The ideal candidate has strong analytical skills, hands-on experience with AI/ML systems, and the ability to communicate effectively with customers and engineering teams.
Essential Job Functions:
- Provide technical leadership and act as the primary escalation point for complex customer incidents.
- Lead, mentor, and guide L2 support engineers and support L1 teams as required.
- Investigate, reproduce, analyze, and troubleshoot advanced customer-reported issues across products and services.
- Own customer incident management and ensure timely resolution and communication.
- Work closely with L1 support, Engineering, DevOps, Product teams, and customers to ensure effective collaboration.
- Drive knowledge management practices and process excellence.
- Develop expertise in support tools, monitoring systems, and product functionality.
Qualifications:
Required Skills & Qualifications
- 6–10 years of experience in product or technical support roles, with at least 2–3 years in a lead role.
- Strong understanding of REST APIs and microservices architectures.
- Proven knowledge of GenAI concepts including RAG and agentic frameworks.
- Strong scripting and debugging skills, Python preferred.
- Hands-on experience with Docker, Kubernetes, package installations, and deployments.
- Experience debugging web front-end and webpack installations.
- Ability to analyze logs, traces, memory dumps, and performance metrics.
Leadership & Soft Skills
- Proven ability to lead, mentor, and guide L2 support engineers.
- Excellent communication skills with the ability to simplify complex technical concepts.
- Strong ownership mindset with urgency during critical incidents.
- Skilled in cross-functional coordination within fast-paced environments.
- Customer-centric, analytical, and calm under pressure.
Preferred Qualifications
- Experience supporting enterprise platforms.
- ITIL Foundation certification with knowledge of Incident, Problem, and Change Management.
- Understanding of DevOps practices and CI/CD pipelines.
- Prior experience leading P1 war rooms or incident command roles.
Unlock Rewards: Refer Candidates and Earn.
If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.
Experience Level Bonus Referral:
| 0-2 years | INR 5,000 |
| 2-6 years | INR 7,500 |
| 6+ years | INR 10,000 |
About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.
Equal Opportunity Employer:
VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.
