Senior Executive

Key Responsibilities (Internal Candidate Version)

• Manage endtoend domestic and international ticketing using GDS (Amadeus/Sabre/Galileo).
• Handle fare checks, reissues, refunds, cancellations, exchanges, and schedule change support with high accuracy.
• Serve as the primary point of contact for vendor coordination-airlines, hotel partners, and travel suppliers.
• Follow up with vendors for confirmations, waivers, fare quotes, and service issue resolutions.
• Support employees/travelers by providing clear guidance on travel policies, booking options, and itinerary changes.
• Ensure timely response and closure of travel requests while adhering to internal SLAs and compliance requirements.
• Maintain accurate records of transactions and vendor interactions for audit and reporting purposes.
• Identify workflow gaps and contribute to process improvements and service enhancements.
• Partner with internal teams (HR, Finance, Ops) to ensure smooth travel planning and exception handling.
• Demonstrate service excellence, ownership, and proactive problemsolving in all interactions.

Required Skills & Experience

• 3-5+ years of handson experience in ticketing and corporate travel operations.
• Strong knowledge of GDS systems and airline fare rules.
• Excellent communication, stakeholder management, and problemsolving abilities.
• Ability to multitask in a fastpaced environment with high accuracy.

The Senior Travel Counselor will manage endtoend domestic and international ticketing while coordinating directly with airline and travel vendors to ensure smooth service delivery. The role requires strong GDS expertise, attention to detail, and the ability to resolve travelrelated issues quickly. The candidate will support employees with travel queries, ensure policy compliance, and collaborate with vendors to secure best fares, waivers, and timely confirmations