4399137-Executives

JOB DESCRIPTION Position Title, Responsibility Level: Executive Function: Operations Reports to - Assistant Manager/ Lead Assistant Manager - Operations Permanent/ Temporary: Permanent Span of Control - Nil Location: Gu rgaon - C-61 Role - Fraud Executive Should have 0-2 years' experience in a fraud, dispute and risk related role which includes direct customer support Reviewing and verifying real time transactions and supporting documentation if required. Analyzing transaction risk and requesting additional information as necessary. Ensuring compliance with regulatory standards. Ensuring compliance with company/client policies and guidelines. Documenting and effectively communicating reasons for the approval/rejection of transactions. Responsibilities Monitors numerous real-time queues and reviews high-risk transactions from specified points-of-sale requiring demonstrated decision making and critical thinking skills Using departmental policies determines if transactions are fraudulent or risky and should be canceled and refunded, or are legitimate and should be processed and fulfilled on the largest dollar amounts Maintains or exceeds established service level agreements and guidelines for timely resolution of queued transactions to minimize potential revenue losses Contacts and effectively communicates with customers and internal partners to ensure all SLAs are achieved with little or no supervision. Effectively manages incoming communication via multiple channels (phone, email, and Customer Relationship Management systems) from both internal and external customers; resolves all issues within established service-level agreements Conducts analysis of transactional and customer records to link unidentified transactions and accounts to known fraudulent activity May Interact with other Risk teams on developing fraud prevention strategy and process Performance parameters Productivity Quality / Accuracy Turn Around Time and Cycle Time of work assigned Process Improvement initiatives Domain expertise and certifications scores Schedule adherence, Punctuality and Discipline Organizational Relationships Reports To: Assistant Manager / Lead Assistant Manager Skills Desirable Skills Attention to detail Commitment and drive for results Questioning, reasoning and analytical Adaptable and Flexible Requires shift-work, including weekends, non-business hours and holidays Business Etiquette Technical Skills Basic strong internet research, Google Docs, and overall PC skills Typing speed of 30 words with high accuracy Soft skills Strong team player Ability to communicate correctly (grammatically and contextually correct) and clearly. Good business writing skills High accuracy at work Self-Discipline, Listening, Patience Education Requirements and Work Experience: Bachelor's degree required (B.Com or BBA) preferably in Commerce stream. Good English Comprehension Skills Preference will be given to people with 2+ years' experience in fraud and risk investigation.EXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients turn data into insights, streamline operations, improve customer experience, and transform their business. Our partnerships with clients are built on a foundation of collaboration - and we've been chosen as a partner by nine of the top ten leading US insurance companies, nine of the top 20 global banks, and six of the top ten US health care payers. We function as one team to make your goals our goals, whether that's unlocking the value of generative AI or embedding analytics into workflows that reduce risk or power your growth. Clients choose EXL as their transformation partner for many reasons. Our geographic diversity make talent all over the world instantly accessible. Digital accelerators enable unmatched speed-to-value, letting you realize results fast. It's our people that truly set us apart, though, including the 1,500 data scientists we have dedicated to our generative AI practice. And our more than twenty years of experience in delivering business services, garnering stellar client references, and maintaining a solid balance sheet are reassuring to our C-suite clients. Find out for yourself why clients, employees, and analysts think we're some of the best in the business. Contact us to see how we can help you achieve your goals.