Senior Executive- Collections
The position of Collection Specialist is responsible for daily oversight of Tier 1 & 2 client portfolios. The Collector will monitor aged AR, send statements/ invoice copies to clients and resolve client disputes in a timely manner. Additionally, the Collections Specialist will partner with key stake holders to address customer delinquencies.
EXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients turn data into insights, streamline operations, improve customer experience, and transform their business. Our partnerships with clients are built on a foundation of collaboration - and we've been chosen as a partner by nine of the top ten leading US insurance companies, nine of the top 20 global banks, and six of the top ten US health care payers. We function as one team to make your goals our goals, whether that's unlocking the value of generative AI or embedding analytics into workflows that reduce risk or power your growth. Clients choose EXL as their transformation partner for many reasons. Our geographic diversity make talent all over the world instantly accessible. Digital accelerators enable unmatched speed-to-value, letting you realize results fast. It's our people that truly set us apart, though, including the 1,500 data scientists we have dedicated to our generative AI practice. And our more than twenty years of experience in delivering business services, garnering stellar client references, and maintaining a solid balance sheet are reassuring to our C-suite clients. Find out for yourself why clients, employees, and analysts think we're some of the best in the business. Contact us to see how we can help you achieve your goals. Minimum 3 years of collection experience required
Collection experience in a variety of industries
Experience in high volume, high activity environment
Excellent customer service skills
Intermediate excel experience
Demonstrates ability to perform all appropriate tasks within Collection Department.
Ability to manage their portfolio in High Radius regarding day-to-day activities appropriate for collection of aged accounts receivable assuring all functions are covered within guidelines established, elevating as appropriate to resolve issues timely. Requires moderate assistance from Collections Manager.
Execute plan established with their Collections Manager to contact all customers within portfolio responsibility reducing A/R balances to meet A/R goals of Current A/R aging balance of 90%.
High level of understanding of Dispute Resolution/ Problem set up for items forwarded to field for resolution including appropriate follow up.
Customer transaction management and reconciliation of invoices, unapplied cash, credit & debit memos.
Route customer service emails and phone calls to the appropriate department for resolution
Develops multi-level relationships in Employbridgeorganization to enhance ability to work with senior field management regarding resolution of elevated issues.
Demonstrates company and department core values, operating principles, and customer service standard.
High level of knowledge of accounts over credit limit as it relates to customer activity current and ongoing.
Other duties as assigned.
