Vice President

Basic FunctionPlan, develop and execute the operational strategy for the business unit to ensure client satisfaction, revenue growth and profitability for the business unit. Ensure efficient service delivery, revenue management, operational planning, and mining within existing clients for new business opportunity through sustained delivery. There will be an added responsibility to work on account management related areas viz. Account Planning, Updating account plan with actions and governance and strategic review for the future growth of the accountEssential FunctionsGrow account in all LOB's Operations Management, Analytics and ConsultingDeliver savings to Client operations with appropriate sign offsDollar value delivered to Client.USD value delivered to EXLEnsure that given client operations are run efficiently to ensure higher profitability ;Maintain and increase FTEs as per the budgetGenerate additional revenue ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ;Focus on efficiencies - leaner, greener and faster ; ; ; ; ; ; ; ; ; ;Focus on Smooth migration, Process stabilization & sustained deliveryReducing operational costs ; ; ; ; ; ; ; ; ;Launch TBP as per opportunityEvaluate spans of BAU and low complexity processesFTE headcountRevenue from the ;BU Vs. TargetDeliver guaranteed productivity improvement Gross Margin for the BU ;MEI (Manpower Efficiency Index)Ensure client satisfaction on all SLA's and given parametersEXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients turn data into insights, streamline operations, improve customer experience, and transform their business. Our partnerships with clients are built on a foundation of collaboration - and we've been chosen as a partner by nine of the top ten leading US insurance companies, nine of the top 20 global banks, and six of the top ten US health care payers. We function as one team to make your goals our goals, whether that's unlocking the value of generative AI or embedding analytics into workflows that reduce risk or power your growth. Clients choose EXL as their transformation partner for many reasons. Our geographic diversity make talent all over the world instantly accessible. Digital accelerators enable unmatched speed-to-value, letting you realize results fast. It's our people that truly set us apart, though, including the 1,500 data scientists we have dedicated to our generative AI practice. And our more than twenty years of experience in delivering business services, garnering stellar client references, and maintaining a solid balance sheet are reassuring to our C-suite clients. Find out for yourself why clients, employees, and analysts think we're some of the best in the business. Contact us to see how we can help you achieve your goals.