3874827-Lead Assistant Manager

Job Description Position Title, Responsibility Level LAM - Cognitive CX Delivery Function Digital Transformation Reports to Manager - Digital CX CoE Permanent/ Temporary Permanent Span of Control Individual Role Location Noida Basic Function . Strong experience in developing intent and utterances based logics and interaction flows on conversational AI Strong experience in developing NLP based intent classification, routing and treatment of customer interactions Strong experience in developing REST APIs and developing product to enhance customer experience Exposure of Amelia, Lex and or Dialogflow, Watson or similar platform Understanding of UI elements, APIs, Database interfaces etc. Develops tasks / objects using core workflow principles that are efficient, well structured, maintainable and easy to understand Revert with timelines on fixes of UAT observations Provide post implementation support to all changes Keep the project manager and product committee informed of task accomplishment, issues and status Ensure compliance with company & IT procedure, policies, and documentation requirements (Feasibility study, BRD, Release Notes) across project phases, guidelines around coding standards and development best practices. Perform Technical documentation as per the Project lifecycle Essential Functions Good communication and presentation skills Self-motivated, team player, action and results oriented. Process driven and conceptual thinking Change Management skills Innovative thinker Quick and agile learner Primary Internal Interactions Service Delivery Managers Digital transformation team ISG Team Primary External Interactions Client Teams - especially Client Business & Technology Teams. External Vendors -Product & Services Vendors/Partners, Industry/Business forums EXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients turn data into insights, streamline operations, improve customer experience, and transform their business. Our partnerships with clients are built on a foundation of collaboration - and we've been chosen as a partner by nine of the top ten leading US insurance companies, nine of the top 20 global banks, and six of the top ten US health care payers. We function as one team to make your goals our goals, whether that's unlocking the value of generative AI or embedding analytics into workflows that reduce risk or power your growth. Clients choose EXL as their transformation partner for many reasons. Our geographic diversity make talent all over the world instantly accessible. Digital accelerators enable unmatched speed-to-value, letting you realize results fast. It's our people that truly set us apart, though, including the 1,500 data scientists we have dedicated to our generative AI practice. And our more than twenty years of experience in delivering business services, garnering stellar client references, and maintaining a solid balance sheet are reassuring to our C-suite clients. Find out for yourself why clients, employees, and analysts think we're some of the best in the business. Contact us to see how we can help you achieve your goals.