Assistant Manager-Customer Service Strategy & Planning-Customer Engagement

Role/ Responsibilities

• Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements.
• Provide coaching and feedback to team members to enable them to improve their performance.
• Assist new hires such that they are productive on the floor in the shortest possible time frame.
• Handle escalations.
• Provide inputs on process and system to the team members.
• Client Interaction, where required at the level of Supervisors.
• Ensure compliance with internal policies and procedures, external regulations and information security standards.

Competencies & Skills

• Knowledge of the function, process and systems.
• Ability to use the desktop computer systems
• Coaching and Feedback ability.
• Clear written and verbal communication.

Values & Behavior

• Customer Service Orientation.
• Quality Orientation.
• Empathy for effective on the job coaching and feedback.

Any Graduate