Manager-F&A Operations-Global Process Owner

Process Specific Skills

• Basic Accounting Knowledge
• Excellent Advanced Excel Knowledge
• Understanding of different business functions and how they work
• Excellent Email writing skills

Soft skills

• Excellent Analytical and Organizational Skills
• Management skills
• Excellent communication skills in English (written & spoken both)
• Self-disciplined, Self-driven and result oriented
• Team work/ Managing Self / Adaptability
• Ability to multi-task

Education & work experience Requirements

• Bachelor's/ master's degree in finance, Accounting, Business Administration, or related field.
• 8+ years of overall experience, with 2+ years each in P2P & AR Helpdesk and 3+ years in team handling

Team Leadership & Development

• Lead and mentor a team of P2P & AR helpdesk professionals.
• Foster a collaborative and high-performance culture.
• Conduct regular performance reviews and provide coaching.

Operational Management

• Oversee daily P2P & AR helpdesk operations ensuring SLA adherence.
• Monitor ticket volumes, resolution timelines, and quality metrics.
• Implement process improvements to enhance efficiency and accuracy.

Client & Stakeholder Engagement

• Serve as the primary point of contact for client escalations and issue resolution.
• Build strong relationships with internal and external stakeholders.
• Ensure timely and professional communication across all channels.

Process Improvement & Analytics

• Analyze helpdesk data to identify trends, gaps, and opportunities.
• Drive automation and standardization initiatives.
• Prepare and present operational dashboards and reports to leadership.

Compliance & Risk Management

• Ensure adherence to internal controls, policies, and regulatory requirements.
• Support audits and compliance reviews as needed.