4771093-Senior Executive

Job Description Position Title, Responsibility Level Record Retrieval- Backoffice data entry operator Function Legal Support Services Reports to Assistant Manager Permanent/ Temporary Permanent Span of Control N/A Location NOIDA, C 59 Basic Function Responsibilities include managing order entry process related to record retrieval, ensuring efficient and accurate handling of client requests. This role requires strong organizational skills, attention to detail, and effective communication abilities. Essential Functions Computer literacy is essential, along with Comprehension skills Identify orders that cannot be processed without additional information, documentation, or clarification, and flag the order accordingly. Maintain client, court and facility databases as required. Adhere to company policies and procedures regarding record-keeping, request/order processing, and data entry of order received. Maintain confidentiality of all financial records and sensitive client information. Ensure compliance with relevant laws and regulations, including data protection and privacy standards. Ensure all necessary legal documents, internal forms or client attachments are included with the order. Ability to prioritize and execute tasks in a fast/quick turnaround time Attention to detail is critical Maintain confidentiality of files received Basic Responsibilities Manage and optimize order entry process for the retrieval of various types of records in response to client record requests and orders. Establish correct information with regards to all aspects of orders: Ordering client information, Bill To information, court information, Opposing and Co-Defense Counsel information, facility(ies) information, patient/subject information, and assign appropriate order date, and deposition date to each order depending on order type and client reference. Monitor and track the status of record retrieval tasks to ensure completion within designated timeframes. Receive and process record retrieval requests and orders from clients accurately and in a timely manner. Verify request/order details and ensure all required information is complete and correct. Communicate with clients to confirm request/order details, provide updates, and resolve any issues. Coordinate with other departments to ensure the fulfillment and delivery of client record requests/orders. Primary Internal Interactions Onshore and Offshore Subject Matter Experts and Supervisors Primary External Interactions NA Organizational Relationships Reports To : Assistant Manager Supervises :NA Skills Technical Skills Prior work experience in data entry. Preferred work experience in a medical, legal, or insurance claims office. Excellent attention to detail and organizational skills. Ability to work independently and multi-task priorities Ability to meet tight deadlines Typing skills - 30 words per minute with 95% accuracy Soft skills (Desired) Adaptability and eagerness to learn/flexibility to change Openness to feedback Team work Business Awareness Managing self Customer focus Desire to excel and improve Soft Skills (Minimum) Self-motivated, team player Problem solving skills Analytical ability Good Communication written and oral Education Requirements Preferred education background - BA, B. Com., B.Sc., BCA Work Experience Requirements 18-36 months of experience in a similar role Annexure: Acknowledgement (acknowledge that the information contained in this document is factual and complete) ___________________________________ ___________________________________________ ____________________________ Candidate Supervisor/Manager DateEXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients turn data into insights, streamline operations, improve customer experience, and transform their business. Our partnerships with clients are built on a foundation of collaboration - and we've been chosen as a partner by nine of the top ten leading US insurance companies, nine of the top 20 global banks, and six of the top ten US health care payers. We function as one team to make your goals our goals, whether that's unlocking the value of generative AI or embedding analytics into workflows that reduce risk or power your growth. Clients choose EXL as their transformation partner for many reasons. Our geographic diversity make talent all over the world instantly accessible. Digital accelerators enable unmatched speed-to-value, letting you realize results fast. It's our people that truly set us apart, though, including the 1,500 data scientists we have dedicated to our generative AI practice. And our more than twenty years of experience in delivering business services, garnering stellar client references, and maintaining a solid balance sheet are reassuring to our C-suite clients. Find out for yourself why clients, employees, and analysts think we're some of the best in the business. Contact us to see how we can help you achieve your goals.