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Posted 27 May, 2026

4866088-Senior Manager

ExlService Holdings, Inc.
Kochi, Kerala, India Full Time
Reference: 218_689623_EXL-SM-1356928

Brief Job Description: The Senior Manager - Transformation & AI will drive strategic initiatives focused on digital transformation, process optimization, and AI-driven innovation for the projects. This role requires a visionary leader with a deep understanding of different finance domains, emerging technologies and AI enabled solutions and the ability to translate them into actionable business strategies. Lead end-to-end transformation initiatives, ensuring alignment with business goals. Develop AI strategies to enhance operational efficiencies and customer experiences. Collaborate with cross-functional teams to identify automation and optimization opportunities. Lead transformation initiatives across multiple finance domains Identify inefficient processes and recommend AI-driven solutions to enhance operational controls and efficiency Stay updated on industry trends, emerging AI technologies, and best practices. Manage stakeholder expectations, ensuring seamless change management and adoption. Establish KPIs to measure the impact and success of transformation initiatives. Drive a culture of innovation and continuous improvement Required Qualification and skills: Bachelor's/Master's degree in Accounting, Finance, Business Administration, CA 10-15 years deep operational experience Proven experience in leading transformation projects, digital innovation, and AI implementation. Strong knowledge of ERP systems, AI technologies, data analytics, and automation frameworks. Excellent leadership, communication, and stakeholder management skills. Ability to think strategically and execute effectively in a fast-paced environment. Familiarity with change management methodologies and agile practices. Preferred Qualification: Certifications in AI, Data Science, Six Sigma, or Project Management. Experience in driving AI powered digital transformation in financial operation. Knowledge of cloud computing, machine learning, and AI-driven process automation.EXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients turn data into insights, streamline operations, improve customer experience, and transform their business. Our partnerships with clients are built on a foundation of collaboration - and we've been chosen as a partner by nine of the top ten leading US insurance companies, nine of the top 20 global banks, and six of the top ten US health care payers. We function as one team to make your goals our goals, whether that's unlocking the value of generative AI or embedding analytics into workflows that reduce risk or power your growth. Clients choose EXL as their transformation partner for many reasons. Our geographic diversity make talent all over the world instantly accessible. Digital accelerators enable unmatched speed-to-value, letting you realize results fast. It's our people that truly set us apart, though, including the 1,500 data scientists we have dedicated to our generative AI practice. And our more than twenty years of experience in delivering business services, garnering stellar client references, and maintaining a solid balance sheet are reassuring to our C-suite clients. Find out for yourself why clients, employees, and analysts think we're some of the best in the business. Contact us to see how we can help you achieve your goals.

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