Technical Support:
• Troubleshoot hardware and software issues on various devices including PCs, laptops, mobile devices, and point-of-sale (POS) systems.
• Maintain asset inventory per defined processes.
• Manage various application access permissions.
• Document incidents and resolutions in detail within the ITSM system Ø
Training and Documentation:
• Develop and maintain standard operating procedures.
• Deliver training sessions on the use of IT equipment and software applications, aiming to reduce the volume of user errors and support tickets.
• Create user-friendly guides and resources for common issues to empower users to resolve minor issues independently. Ø
Project Assistance: • Support IT & business-led project implementations, including new software deployments and hardware upgrades.
