Posted 27 May, 2026

SAP AMS Support SD Consultant

Zensar Technologies

Mumbai,Maharashtra,IN,400001 Full Time

Reference: 218_649632_145935

Role Overview

Zensar is looking for an experienced SAP SD Consultant to support AMS (Application Management Services) engagements. The role involves L2/L3 production support, incident/problem management, minor enhancements, and continuous improvement for global SAP SD landscapes in a 24x7, SLAdriven environment.

At Zensar, we're "experience-led everything". We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus.

Part of the $4.8 billion RPG Group, we're a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.

We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.

Required Skills

SAP SD Functional Expertise

Strong handson experience in:
- Sales Order Management
- Pricing & Condition Technique
- Delivery, Shipping & PGI
- Billing & Invoicing
- Returns, Credit/Debit Memo processing
Strong understanding of endtoend O2C (OrdertoCash) process

AMS / Support Experience

3-5+ years in AMS / support projects
Experience working in ITILbased, SLAdriven environments
Handson with ticketing tools (ServiceNow, Remedy, JIRA)

Preferred Skills (Zensar Focus)

Exposure to S/4HANA SD support
Knowledge of global rollout / multicountry templates
Basic awareness of Output Management (BRF+, Adobe Forms)
SAP SD Certification (good to have)

Soft Skills

Strong client communication & stakeholder management
Ability to work under highpressure AMS environments
Excellent analytical, troubleshooting, and documentation skills
Willingness to support shiftbased / global support model

Key Deliverables (Zensar Expectations)

95% SLA & KPI adherence
Reduction in recurring incidents
High CSAT (Customer Satisfaction Score)
Complete auditready documentation

Key Responsibilities

AMS Support & Incident Management

Provide L2/L3 SAP SD support for production issues
Resolve incidents, service requests, and defects within agreed SLAs
Perform root cause analysis (RCA) and implement permanent fixes
Reduce recurring issues and stabilize SD processes

Change Requests & Enhancements

Handle minor enhancements and configuration changes
Prepare Functional Specifications (FS) and coordinate with ABAP teams
Support release cycles, transport management, and regression testing

Client & Stakeholder Interaction

Act as SD functional SPOC for AMS clients
Interact with business users across regions (US/EU/APAC)
Participate in AMS governance calls, SLA reviews, and reporting

Testing & Documentation

Perform unit testing, integration testing, and UAT support
Maintain ticket documentation, SOPs, KT documents, and knowledge base
Support transition and knowledgetransfer activities

Integration & Monitoring

Handle SD integration issues with:
- FI (Billing, Revenue, Credit Management)
- MM (ATP, availability check, intercompany flows)
- WM/EWM (delivery, picking, PGI)
Monitor IDocs, interfaces, outputs, and background jobs

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