Principle Genesys Cloud CX Developer

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

Position Purpose

TTEC Digital is seeking an experienced and enthusiastic Senior Developer specializing in Genesys Cloud CX (formerly PureCloud) and related Contact Center solutions.

In this role, you will function as a core member of the Development team across all phases of the project lifecycle including Design, Build, Deploy, and Support. You will develop web and Windows services, APIs, and applications integrating with CRM systems, databases, and third-party platforms.

Key Accountabilities

Translate business and technical requirements into scalable application solutions

Collaborate with Project Managers and clients to define and refine application requirements

Design and develop integrations between Genesys Cloud and backend CRM/database systems

Develop and maintain core PureCloud handlers and integrations

Conduct unit, functional, and integration testing for stability and reliability

Deploy and implement applications in client environments

Maintain and support existing applications, troubleshoot issues, and implement enhancements

Monitor system errors and participate in on-call rotations

Handle TAC/Engineering escalations as required

Update customer environments based on configuration changes

Ensure project delivery within scope, budget, and timelines

Provide technical mentoring to CCaaS developers and QA analysts

Participate in technical interviews and hiring recommendations

Accurately forecast utilization and consulting revenue

Lead ongoing technical training and skill development initiatives

Demonstrate professionalism while representing the organization to clients and vendors

Technical Expertise

Deep expertise in Genesys Cloud CX (PureCloud) development

Experience with Genesys Engage / Cloud / Multi-Cloud platforms

Strong understanding of Contact Center domain and CCaaS architectures

Application architecture and system integration expertise

Strong troubleshooting and escalation handling skills

Experience integrating CRM systems, databases, and third-party APIs

Knowledge of system hardware/software troubleshooting

Competency

Personal

Strong interpersonal and communication skills

High energy, integrity, and ownership mindset

Strong problem-solving and prioritization ability

Self-motivated and results-driven

Leadership

Ability to lead and mentor a team of developers and QA engineers

Gain credibility with customers and stakeholders

Provide guidance on complex and sensitive assignments

Lead by example

Operations

Ability to manage multiple projects simultaneously

Deliver high-quality output within timelines and budgets

Strong customer-focused mindset

Ability to forecast and manage utilization effectively

Technical Communication

Ability to clearly communicate complex technical concepts

Proficient with Microsoft Visio and Office tools

Technology Stack

Genesys Engage / Genesys Cloud / Multi-Cloud platforms - Primary

XML, SOAP, REST, JavaScript, JSON, HTML - Primary

Contact Center Domain Knowledge - Primary

Microsoft Development Platform - Desired

.NET Framework 4.5 & Above - Desired

SQL Database Management - Desired

Education, Experience and Certification

Bachelor's degree in Computer Science, Business, or related field

3+ years of relevant experience as a software developer (5+ preferred for Senior level positioning)

Strong experience with .NET Framework

Professional experience with integration services (XML, SOAP, REST, TCP/IP, JavaScript, JSON, HTML)

Deep understanding of application architecture and data modeling

Proven hands-on experience with Genesys Cloud (PureCloud) development platform

Optimistic, energetic, and self-driven work approach

TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.

We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.

TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.

Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.