Posted 27 May, 2026
NICE AI, Senior Consultant
TTEC Digital
Hyderabad
Full Time
Reference: 113_647672_ffa6caac-ca23-4d38-a5d0-91935fbaf22b
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
Position Purpose
The NICE AI Senior Consultant is responsible for the development, testing, and delivery of AI-driven contact center solutions within the NICE CXone ecosystem.
This is a hands-on technical role focused on implementing and enhancing AI platforms such as NICE Proactive AI Agent, Omilia, and Cognigy within enterprise CCaaS environments. The consultant will work closely with cross-functional teams to design, build, test, and support scalable AI-enabled contact center solutions.
Key Responsibilities
Design, develop, and implement NICE Proactive AI Agent solutions
Implement AI platforms such as Omilia and Cognigy
Develop enhancements and features within the NICE CXone environment
Code, test, and deliver high-quality software solutions
Perform unit testing, code reviews, and defect resolution during QA cycles
Support production environments and troubleshoot issues
Collaborate with project managers, system analysts, and development teams
Participate in client meetings, demos, and technical discussions
Contribute to future product enhancements and innovation initiatives
Deliver projects within scope, timelines, and quality standards
Technical Expertise
Strong hands-on experience with NICE CXone
Experience with NICE CXone Studio (preferred)
Knowledge of Contact Center as a Service (CCaaS) platforms
Experience with IVR/ACD, VoIP, Email, SMS, and Chat systems
Proficiency in one or more of the following:
C# / ASP.NET
JavaScript
Python / Java / C++ (preferred)
Experience developing real-time systems
Understanding of enterprise-level CCaaS architecture
Network infrastructure knowledge
Competency
Personal
Strong problem-solving and analytical skills
Ability to work in a fast-paced environment
High ownership and accountability
Strong communication skills
Leadership
Excellent customer-facing presentation skills
Ability to develop solution pitches and demo experiences
Exercises autonomy in determining objectives and engagement approaches
Collaborates effectively within cross-functional teams
Operational
Manage multiple development tasks simultaneously
Deliver projects on time and within quality expectations
Support continuous improvement and innovation initiatives
Technology Stack
NICE CXone & CXone Studio
NICE Proactive AI Agent
Omilia
Cognigy
ASP.NET (C#, VS.Net, XML, Web Services)
JavaScript
IVR / ACD / VoIP technologies
Email, SMS, Chat integrations
Real-time system development
Education, Experience and Certification
Bachelor's degree in Computer Science, IT, or Engineering (preferred)
3+ years of experience in CCaaS and/or Unified Communications environments
3+ years of software development experience (JavaScript, Python, Java, C++, C#)
3-4 years of ASP.NET development experience
3-4 years of JavaScript experience
Experience with enterprise-level CCaaS architectures
Strong team player with ability to thrive in dynamic environments
TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
