| Request: |
Information Technology_IND - IND_Engineer |
| Qty: |
1 |
| Candidate Submission Limit Per Supplier: |
3 |
| Candidate Submission Limit Per Request: |
0 |
| Desired Start Date: |
4/23/2026 |
| End Date: |
10/23/2026 |
| Hrs/Wk: |
45.00 |
| MSP Owner: |
Mishra, Rishabh
|
| GBAMS Requisition ID: |
10660761 |
| Estimated Expense: |
Rs0.00 (Sum of Expense * Quantity of Candidates) |
|
| Job Description: |
Role Descriptions: this is night shift process.Position Remote Desktop Support EngineerExperience 4 YearsLocation RemoteJob SummaryWe are seeking an experienced Remote Desktop Support Engineer with a minimum of 4 years of hands-on experience of providing end-user technical support. The ideal candidate will be responsible for troubleshooting and resolving end-user issues across enterprise applications| Windows environments| and mobile devices. The candidate should be technically strong| proactive| and possess excellent problem-solving skills.Key ResponsibilitiesProvide remote technical support to end users for enterprise applications and business-critical systems.Troubleshoot and resolve issues related to Windows OS (Windows 1011)| Microsoft Office| Outlook| Teams| Zoom and other enterprise tools.Support mobile devices (iOS| iPad) including configuration| email setup| application issues| and device troubleshooting.Diagnose and resolve hardware and software issues for laptops| desktops| and peripheral devices.Assist users with VPN connectivity| network access| printer issues| and remote access tools.Handle account-related issues access-related requests.Document incidents| service requests| and resolutions in the ticketing system.Assign| prioritize| and manage tickets using ticketing tools such as Fresh Service.Understand user issues effectively and provide Level 1 (L1) technical assistance with accurate troubleshooting and timely resolution.Escalate complex issues to L2L3 teams with proper analysis and documentation.Ensure adherence to SLAs and provide timely updates to users.Required Skills QualificationsMinimum 4 years of experience in Desktop Support IT Helpdesk Remote Support role.Strong troubleshooting skills in Windows OS environments.Experience supporting enterprise applications (Microsoft 365 Outlook| Teams| Zoom| Box etc.).Knowledge of basic networking concepts.Hands-on experience using ticketing systems to log| assign| prioritize| and track incidents and service requests.Experience with remote support tools such as TeamViewer.Good understanding of mobile device support (iOSiPad).Strong analytical and problem-solving skills.Excellent communication and customer service skills.Ability to handle multiple tickets and prioritize effectively.Preferred SkillsExperience with Microsoft 365 Apps such as Outlook and Teams.Knowledge of ITIL processes and ticketing tools (Fresh Service).Basic understanding of security best practices.Key CompetenciesStrong problem-solving abilityCustomer-focused approachAbility to work independently in a remote environmentGood documentation skillsTeam collaboration and coordination skills
Essential Skills: this is night shift process.Position Remote Desktop Support EngineerExperience 4 YearsLocation RemoteJob SummaryWe are seeking an experienced Remote Desktop Support Engineer with a minimum of 4 years of hands-on experience of providing end-user technical support. The ideal candidate will be responsible for troubleshooting and resolving end-user issues across enterprise applications| Windows environments| and mobile devices. The candidate should be technically strong| proactive| and possess excellent problem-solving skills.Key ResponsibilitiesProvide remote technical support to end users for enterprise applications and business-critical systems.Troubleshoot and resolve issues related to Windows OS (Windows 1011)| Microsoft Office| Outlook| Teams| Zoom and other enterprise tools.Support mobile devices (iOS| iPad) including configuration| email setup| application issues| and device troubleshooting.Diagnose and resolve hardware and software issues for laptops| desktops| and peripheral devices.Assist users with VPN connectivity| network access| printer issues| and remote access tools.Handle account-related issues access-related requests.Document incidents| service requests| and resolutions in the ticketing system.Assign| prioritize| and manage tickets using ticketing tools such as Fresh Service.Unde
~KOLKATA~PUNE~MUMBAI~CHENNAI~HYDERABAD~BANGALORE~NOIDA~ |
| Comments for Suppliers: |
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| Rate Card Class: |
IND_Engineer |
| Category: |
Category 1 |
| Level: |
Level II |
| Bill Rate: |
Rs40,000.00 - Rs75,000.00 Monthly NOOT |
| Markup: |
$0.00 |
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