Posted 27 May, 2026
Subject Matter Expert
Indovance Private Limited
Pune,Maharashtra,India,411046
Full Time
Reference: 474_449837_490406000044278054
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\n Job Description (JD) - Subject Matter Expert (SME)
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\n Location: Indovance
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\n Department: Operations
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\n Reports To: BU Head \/ GL
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\n ________________________________________
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\n Position Overview
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\n Indovance is looking for a highly experienced and dynamic Subject Matter Expert (SME) who will act as a domain authority, technical coach, and quality champion across projects and teams.
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\n The SME will play a critical role in:
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\n Ensuring best\-in\-class technical quality
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\n Driving process excellence and operational efficiency
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\n Supporting Trial Period (TP) success
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\n Participating in customer discovery discussions
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\n Preventing customer dissatisfaction due to skill gaps**
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\n This role demands a technically strong, accountable, and extroverted professional with a passion for teaching and mentoring.
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\n ________________________________________
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\n Key Responsibilities
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\n 1. Domain Leadership & Technical Excellence
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\n Act as the domain expert for assigned discipline.
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\n Define and benchmark best\-in\-class quality standards.
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\n Challenge teams to raise technical depth and accuracy.
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\n Review complex designs, calculations, and deliverables.
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\n Ensure zero technical compromise in customer submissions.
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\n 2. Coaching & Capability Building
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\n Mentor and coach engineers to elevate technical capability.
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\n Develop structured learning paths for different experience levels.
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\n Create training modules, SOPs, and technical videos.
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\n Conduct internal knowledge\-sharing sessions and workshops.
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\n Build second\-line technical strength within the team.
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\n 3. Process Improvement & Efficiency
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\n Identify bottlenecks impacting productivity and quality.
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\n Lead continuous improvement initiatives.
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\n Standardize best practices and templates.
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\n Drive automation and smarter workflows where applicable.
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\n Improve turnaround time without compromising quality.
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\n ________________________________________
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\n 4. Customer Engagement & Discovery
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\n Participate in discovery meetings with customers.
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\n Provide technical insights during pre\-sales and proposal stages.
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\n Support technical proposal preparation and validation.
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\n Translate customer requirements into clear execution strategies.
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\n Ensure commitments made to customers are realistic and achievable.
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\n 5. Ownership & Accountability
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\n Take ownership of:
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\n o Trial Period (TP) success.
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\n o Zero loss of customers due to skill gaps.
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\n o No TP losses due to weak technical positioning.
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\n Ensure delivery commitments are met in terms of:
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\n o Quality
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\n o Timeline
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\n o Technical integrity
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\n Proactively flag risks and implement corrective actions.
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\n 6. Operational Excellence
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\n Ensure ongoing operational stability in live projects.
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\n Conduct periodic technical audits.
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\n Maintain quality consistency across accounts.
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\n Work closely with Delivery, Relationship Managers, and QA teams.
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\n ________________________________________
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\n Desired Traits & Behavioral Expectations
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\n Strong teaching mindset and passion for knowledge sharing.
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\n Extroverted and confident communicator.
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\n Highly accountable and ownership\-driven.
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\n Proactive problem solver.
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\n High professional integrity.
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\n Comfortable challenging status quo.
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\n Ability to influence without authority.
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\n ________________________________________
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\n Qualification & Experience
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\n Bachelor's \/ Master's degree in relevant engineering discipline.
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\n 10+ years of strong hands\-on domain experience.
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\n Prior experience in mentoring, reviewing, or leading technical teams.
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\n Experience in customer\-facing roles preferred.
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\n Strong exposure to international engineering standards preferred
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