Trainee - Associate Technical Support Engineer
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Trainee - Associate Technical Support Engineer in India.
This role is an excellent opportunity for early-career professionals who want to build a strong foundation in technical support, API troubleshooting, and cloud-based enterprise systems. You will be part of a fast-evolving environment focused on AI-powered automation platforms that transform how organizations operate. The position involves supporting users, diagnosing technical issues, and ensuring smooth functioning of automation workflows and integrations. You will gain hands-on exposure to APIs, cloud technologies, and scripting while working alongside experienced engineers. The environment is collaborative and learning-driven, with strong emphasis on problem-solving and continuous improvement. This role is ideal for individuals who are passionate about technology, customer support, and building expertise in modern automation and AI systems.
Accountabilities:
- Provide L1 technical support by troubleshooting and resolving customer issues related to automation platforms and integrations.
- Assist in diagnosing and resolving API-related issues, ensuring smooth system functionality and performance.
- Support users in understanding product features and resolving technical queries in a clear and effective manner.
- Work with REST APIs and assist in identifying and fixing integration or connectivity issues.
- Use scripting languages such as Python, JavaScript, or Bash to automate routine tasks and improve support efficiency.
- Collaborate with engineering and product teams to escalate and resolve complex technical issues.
- Support cloud-based environments such as AWS or Azure for issue analysis and resolution.
- Document troubleshooting steps, solutions, and best practices for internal knowledge sharing.
- Learn and apply security standards including authentication, authorization, OAuth, SAML, and SSO concepts.
- Continuously improve technical knowledge in automation, AI, and enterprise support systems.
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent practical experience).
- Basic understanding of REST APIs and experience troubleshooting API-related issues.
- Familiarity with scripting languages such as Python, JavaScript, or Bash.
- Understanding of cloud platforms such as AWS or Azure is an advantage.
- Knowledge of authentication and security protocols like OAuth, SAML, and SSO.
- Strong analytical and problem-solving skills with attention to detail.
- Good communication skills with the ability to explain technical concepts to non-technical users.
- Eagerness to learn new technologies, including AI, automation, and prompt engineering.
- Ability to work in a shift-based environment (including evening/night shifts).
- Strong teamwork mindset and willingness to collaborate in a fast-paced support environment.
Benefits:
- Monthly stipend of INR 40,000 during the training program.
- Structured 1-year trainee program with hands-on technical exposure.
- Opportunity to work on leading AI-powered automation and enterprise platforms.
- Practical experience with APIs, cloud technologies, and enterprise support systems.
- Learning environment with mentorship from experienced technical engineers.
- Exposure to modern technologies including AI, automation, and cloud computing.
- Career development opportunities in technical support and engineering roles.
- Collaborative and growth-focused work culture.
