Impact Infotech - AM Production Support

Job Title/Designation - Assistant Manager Production Support Engineer

Location - Bangalore

Experience : Assistant Manager - 2 to 3 years +

Job Description:

We are seeking a skilled Production Support Engineer with expertise in Switching Systems to join our team. The ideal candidate will provide end-to-end support for our production environment, ensuring smooth operation of payment systems and transaction switches. This includes troubleshooting, monitoring, incident resolution, and performance tuning.

Key Skills:

Core Java, SQL

Strong problem-solving and debugging skills.

Good communication skills

Key Responsibilities:

Production Support:

oProvide 24/7 support for all Switch-related production environments, including transaction switching systems and related applications.

oTroubleshoot and resolve any production issues related to transaction switching, card payment systems, or banking network integrations.

oInvestigate, analyse, and resolve issues in real-time to minimize downtime and service interruptions.

Monitoring & Performance Tuning:

oContinuously monitor the performance of Switch systems and ensure high availability and stability.

oAnalyze logs, transaction records, and system alerts to proactively identify issues before they impact production.

Incident Management:

oAct as the primary point of contact for critical production incidents and escalate to appropriate teams if needed.

oManage incident resolution using standard operating procedures and best practices.

Deployment & Maintenance:

oAssist in deploying updates, patches, and fixes to production systems.

oCollaborate with development teams to ensure smooth implementation of new releases or features.

Documentation & Reporting:

oCreate and maintain operational documentation for the Switch environment, including troubleshooting guides, runbooks, and incident reports.

oProvide regular reports on system performance, incident trends, and service uptime.

Collaboration:

oWork closely with cross-functional teams, including Development, Network, and Infrastructure teams, to ensure seamless operation of the switching systems.

oParticipate in root cause analysis and post-mortem reviews for major incidents.

Compliance & Security:

oEnsure that all activities are in compliance with security standards and regulatory requirements (e.g., PCI-DSS).

oFollow security best practices to safeguard payment systems and sensitive customer data.

Preferred / Nice-to-Have Skills

Experience in Postilion Switch.

Knowledge of Position Realtime switch and office switch in card payments industry.

Familiar with ISO8583/Transactions flows and HSM and other EFT Formats.

Good knowledge on support Postilion Realtime, Office, and Postcard components.

Experience in production support, specifically in payment switching or financial services (e.g., EMV, card transactions, and EFT systems).

Hands-on experience with transaction switch platforms such as ACI, Postilion.

Strong knowledge of payment protocols (ISO 8583, HSM, etc.) and networking protocols (TCP/IP, HTTP, etc.).

Proficiency in SQL and database management (e.g., Oracle, MySQL, or SQL Server).

Experience with monitoring tools

Strong troubleshooting and analytical skills.

Ability to work in a fast-paced environment with minimal supervision.

Work Environment:

Flexible working hours due to the nature of the support (may include night shifts or weekend rotations).

Opportunity to work in a dynamic, team-oriented environment.

CORE JAVASQLApplication supportproduction support