Associate manager,Professional Services

Overview

JOB DESCRIPTION: Associate Manager, Professional Services Enablement

1. JOB IDENTIFICATION

APTEAN JOB TABLE: Professional Services

APTEAN JOB LEVEL: (will be decided by comp team after evaluation)

APTEAN JOB TITLE: Associate Manager, Professional Services Enablement

REPORTS TOFull line: Vanessa Rodulfo

Dotted line:

2. GENERAL JOB SUMMARY (1 paragraph overview describing the primary function and focus of this position)

The Associate Manager, Professional Services Enablement owns the global enablement function for Professional Services, including strategy, execution, governance, and performance outcomes. This role ensures enablement programs drive measurable improvements in delivery readiness, productivity, quality, and scalability across all product lines and regions. The position serves as the primary point of accountability for Professional Services learning, certification, and adoption of standardized delivery practices.

3. SCOPE You may add categories and verbiage to fully articulate job scope that is not contained in the General Job Summary, such as business impact in terms of revenue, budget, geography, product line(s), etc.)

Knowledge: Applies broad and deep knowledge of Professional Services delivery models, enablement strategies, enterprise software implementation, and learning program design to drive consistent execution across a multi-product portfolio.

Complexity: Leads complex, cross-functional enablement initiatives spanning multiple products, roles, and geographies, requiring independent judgment, prioritization, and executive-level communication.

Supervision: Provides direct people leadership to enablement staff and functional oversight of Professional Services enablement programs globally.

4. ORGANIZATION (Indicate the job positions reporting to this role)

Full line:

PS Curriculum Consultant, Professional Services Enablement (1)

Customer Training Consultant, Professional Services Enablement (1)

Certification Program Consultant, Professional Services Enablement (1)

Dotted line:

none

5. PRINCIPAL DUTIES AND RESPONSIBILITIES (List the key duties and responsibilities and essential functions of the role)

6. JOB SPECIFICATIONS

Education (Indicate the minimum level of education necessary for this position. Check all that apply and indicate specific degree as applicable to the side (e.g., Bachelor's in Computer Science)

Required Preferred Degree/Certification

Bachelor's degree

Master's degree

Ph.D.

J.D. (law)

Certification:

Registration:

Licensure:

Other:

Work Experience (Indicate the approximate years of relevant work experience necessary for this position)

Approximately 5-10 years of relevant experience in Professional Services Enablement, Services Operations, Learning & Development, or enterprise software delivery readiness.

Prior people management experience required.

Experience supporting global or multi-product organizations strongly preferred.

Knowledge

Professional Services delivery lifecycle and implementation methodologies

Enablement program design and governance

Learning platforms and digital enablement tools

Performance measurement and operational reporting

Skills and Abilities

Strong leadership and people management skills

Ability to operate independently with executive visibility and accountability

Strategic thinking combined with hands-on execution discipline

Strong analytical, communication, and stakeholder management skills

Ability to drive alignment and adoption across global, matrixed teams

DISCLAIMER

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.