Senior ServiceNow Technical Consultant
About The Client:
Computacenter plc is a British multinational that provides information technology services to public- and private-sector customers. It is a UK company based in Hatfield, Hertfordshire. The company is listed on the London Stock Exchange and is a constituent of the FTSE 250 Index
About The Job:
- Experience
- 7-12 years in IT (7+ years relevant to ServiceNow domain)
Essential Job Functions:
- Delivering high quality ServiceNow implementations based on business process requirements
- Ensuring adherence to coding and design standards, and providing technical hand-over documentation
- Peer reviewing the work of others
- Able to communicate on complex issues to meet business and customer requirements to avoid escalations
- Increasing application operating efficiency and adapting to new requirements, as necessary
- Keep up to date with current and future market developments, technologies, product and strategies
- According to experience:
- Provide technical design authority and mentor more junior members of the team
- Technical lead for medium scale solutions ensuring designs meet customer requirements and achieve appropriate outcomes and deliverables.
- Acts as a role model for colleagues providing guidance around technical and behavioural competencies to ensure sharing of internal best practice
- Assisting with system testing and UAT
- Contribute to the development of technical procedures and standards
- Escalate issues in line with company processes to ensure customer demands are met
- Attend and present at customer meetings to ensure understanding of customer requirements and to assist with knowledge transfer
- Recording, qualification and questioning of customer requirements, even in complex projects and in the case of unclear customer requirements
- Regularly updates his/her technical knowledge by participating in internal and external training and certifications
- Achievement of customer satisfaction targets
- Effective delivery of quality solutions using Computacenter's methodologies and standards
- Successful handover of technology to internal or customer support function
- Enhancement of Computacenter's services reputation with customers, vendors, partners & internal audience
- Participates in team meetings, internal communities, and other knowledge sharing activities
- Attain and retain ServiceNow Certifications and partner accreditations
Qualifications:
Skills and Experience
- Responsible for technically leading implementations, providing technical design lead and mentoring junior members of the team
- Proven knowledge and experience in multiple areas of the ServiceNow platform, including functionality, database structure, developer APIs, development tools and techniques
- Over 7 years of experience in similar roles within the ServiceNow ecosystem
- Skills and experience in Web Technologies (e.g. Javascript, SOAP/REST web services, XML & JSON, Angular.js, Seismic)
- Ability to provide technical leadership and support to Process Consultants
- Software Development Lifecycle experience in Agile and Waterfall projects
- Open and friendly personality, with ability to be customer facing
- Be self-managing and capable of working alone or as part of a team
- Be capable of working with customers and managing their expectations
- Ability to input into technical solution designs and provide input into bid, project and technical documents
- Uses active listening skills and probing techniques to understand the priorities and concerns of others
- Education and Qualifications
- BE / BTech in Computer Science or related disciple
- ServiceNow Certified System Administrator / ServiceNow Certified Application Developer
- ServiceNow Certified Implementation Specialist in ITSM and other areas
- Experience - 8+
How to Apply: Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visit Jobs In India – VARITE.
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Experience Level Bonus Referral:
| 0-2 years | INR 5,000 |
| 2-6 years | INR 7,500 |
| 6+ years | INR 10,000 |
About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.
Equal Opportunity Employer:
VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.
