Global Partner Program Specialist (CW)
About The Client:
A cloud-based data warehousing company offers a platform for managing and analyzing large volumes of data. The data cloud platform allows organizations to seamlessly store, process, and share data across multiple clouds. Known for its innovative approach, the company's architecture is designed to provide flexibility, scalability, and performance for modern data analytics. Headquartered in the United States, it has emerged as a major player in the field of cloud data management, providing solutions that cater to diverse industries and analytical needs.
About The Job:
- We are seeking a Japanese-speaking contractor based in India to support partners in Japan as part of ***’s Partner Acceleration model.
- This is a high-impact, execution-focused role responsible for supporting a portfolio of partners in a scaled, high-volume environment.
- The role focuses on partner onboarding, program guidance, and ongoing support, ensuring partners successfully navigate the *** Partner Network (SPN).
- The ideal candidate brings strong Japanese language skills, cultural understanding, and the ability to manage high volumes of partner interactions efficiently and accurately.
Essential Job Functions:
Partner Support & Engagement
- Support a portfolio of Japan-based partners in a programmatic, high-volume model
- Serve as a primary point of contact for partner questions related to SPN programs, requirements, and processes
- Deliver clear, timely, and professional communication in Japanese and English
- Guide partners through onboarding steps and program requirements
- Provide structured support on certifications, training paths, and program benefits
- Ensure partners complete required actions to progress within the SPN framework
- Troubleshoot partner issues and coordinate with internal teams when needed
- Manage escalations efficiently and ensure timely follow-up
- Maintain strong SLA adherence for all partner interactions
- Handle a high volume of partner engagements with strong prioritization and attention to detail
- Maintain accurate updates in internal systems (e.g., Salesforce, trackers)
- Follow defined processes and contribute feedback to improve workflows
Qualifications:
- Language & Regional Expertise
- Native or near-native Japanese fluency (JLPT N1 or equivalent strongly preferred)
- Strong English proficiency (verbal and written)
- Ability to communicate effectively with Japanese partners in a business context
- Understanding of Japanese business culture and communication norms
- Availability to support Japan business hours (partial overlap required)
- 2–5+ years of experience in Customer Success, Partner Support, Account Coordination, or Program Support roles
- Experience working in high-volume, process-driven environments
- Exposure to partner programs, SaaS, or B2B environments (preferred)
- Strong written and verbal communication skills
- Excellent organization and time management
- Ability to manage multiple requests and prioritize effectively
- Detail-oriented with strong execution focus
- Problem-solving mindset with ability to follow structured processes
- Experience with CRM tools (e.g., Salesforce) is a plus
How to Apply: Interested candidates are encouraged to respond to this job posting or submit their updated resumes.
For additional job opportunities, please visit Jobs In India - VARITE.
Unlock Rewards:
Refer Candidates and Earn.
If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit.
VARITE offers a Candidate Referral Program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.
Experience Level Bonus Referral:
0–2 years INR 5,000
2–6 years INR 7,500
6+ years INR 10,000
About VARITE:
VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA.
VARITE is currently a primary and direct vendor to leading corporations in multiple industry verticals.
Equal Opportunity Employer:
VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, veteran status, or disability status.
