M365 Admin L2

Part of Stefanini's Infrastructure Services division, the Digital Workplace Platform (DWP) team continues to grow, and we are seeking M365 L2 Engineer to perform technical support activities key to delivering Microsoft 365 Services to customers according to specific agreements with them.

This role operates under 24x7 rotating shifts schedule with 8 hours shifts.

Job Responsibilities

• Monitor and analyze Office 365 environments and services to maintain service quality in line with Stefanini values and client agreements.

• Collaborate with other support teams (Service Desk, Infrastructure, DevOps, etc.) to ensure seamless, end-to-end service delivery.

• Provide Level 2 technical support for Microsoft 365 services including:

• Exchange Online

• Microsoft Teams

• SharePoint Online

• OneDrive for Business

• Azure AD / Entra ID

• Report operational issues, risks, and concerns to operational or account management as needed.

• Perform advanced troubleshooting using Microsoft 365 admin portals, PowerShell, and diagnostic tools.

• Manage and troubleshoot:

• Mail flow and transport rules

• Teams policies and voice configurations

• SharePoint permissions and site issues

• Identity and authentication issues (MFA, Conditional Access, SSO)

• Ensure strict adherence to client-specific policies, practices, and procedures at all times.

• Maintain a continuous learning mindset, staying up to date with best practices and new developments in the industry.

• Contribute ideas to improve existing processes, tools, and team performance.

• Actively share knowledge, expertise, and best practices within the team to support growth and consistency.