Function: RA-Support-Customer Service
Grade: M1-M3
Role: Team Member- Customer Service
Job Description
Job Role:
Customer Service Officers to address requests/complaints received from clients for all for Retail Asset Products (Eg: Home loan / LAP/Personal Loan/Business Loan).
Address all Service Request /Complaints and ensure all requests/complaints are closed within TAT
Quality of Service Request and Resolution as given to customers.
Job requirements:
Some experience in Customer Service would be an added advantage
Believes in team work
Taking ownership of customer issues and taking them to end to end resolution
Apply best practices and focus on areas of improvement
Focused towards achievement of own KRAs
Building rapport and coordinating with internal stakeholders and ensuring customer requests are addressed on time.
Proficiency in WORD and EXCEL/PPT preferred
