Posted 29 May, 2026

Operations Lead

Diverse Lynx

Bangalore/Pune/Mysore Full Time

Reference: 365_569689_25-06382

Skill-ITIL best practices
Experiance-10 Years
Location-Bangalore/Pune/Mysore
Detailed job description - Skill Set:

Lead day-to-day operations support aligned with ITIL best practices (Incident, Problem, Change, and Service Request Management).
Manage and mentor a team of Ops Analysts, ensuring high performance and continuous improvement.
Coordinate with multiple internal and external stakeholders to ensure timely resolution of issues and delivery of services.
Drive operational excellence through process optimization and automation initiatives.
Participate in and lead knowledge transition (KT) sessions, with a focus on Aprimo/DAM tools.
Monitor SLAs, KPIs, and generate regular reports for leadership.
Escalate and resolve critical issues impacting business operations.

Collaborate with cross-functional teams including IT, Marketing, and Product teams.

Key Responsibilities-

10+ years of experience in IT operations, with at least 3 years in a lead role.
Strong understanding of ITIL framework and hands-on experience in ITIL processes.
Excellent verbal and written communication skills; ability to interact with senior stakeholders.
Experience working in a global delivery model and managing cross-functional teams.
Exposure to Aprimo or similar Digital Asset Management tools (training will be provided during KT).
Strong analytical and problem-solving skills.
Experience with ticketing tools like ServiceNow, Jira, or similar platforms.

ITIL certification (Foundation or higher) is preferred.