Desktop Support- Hyderabad
Job Summary:
We are seeking a highly motivated and technically skilled Desktop Support Technician to provide technical assistance and support to end-users for both hardware and software-related issues. The ideal candidate will be responsible for troubleshooting, diagnosing, and resolving IT-related problems, ensuring efficient performance of desktop systems, and maintaining a high level of customer satisfaction.
Key Responsibilities:
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End-User Support:
Provide on-site and remote support to end-users for software, hardware, and network-related issues.
Troubleshoot and resolve problems related to operating systems (Windows, macOS), software applications, and peripheral devices (printers, scanners, etc.).
Assist with setting up new workstations, including installation and configuration of software and hardware.
Document issues, solutions, and resolutions in the IT helpdesk system.
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Hardware and Software Management:
Install, configure, and maintain desktop computers, laptops, monitors, and other peripheral devices.
Assist in software deployment, updates, and patch management across desktop systems.
Perform system imaging and recovery tasks.
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Network and Connectivity Troubleshooting:
Troubleshoot network connectivity issues and assist with Wi-Fi and LAN setup.
Support VPN configurations and remote desktop connections.
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User Training:
Provide basic user training for commonly used software (e.g., Microsoft Office, proprietary applications) and desktop usage.
Educate users on best practices for computer security, data protection, and software updates.
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System Monitoring & Maintenance:
Monitor system performance, identify potential issues, and provide proactive support.
Maintain inventory of IT assets, including desktops, laptops, and peripherals.
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Collaboration and Communication:
Work closely with the IT team to troubleshoot complex issues and implement solutions.
Communicate effectively with end-users to provide timely and clear support.
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Incident & Problem Management:
Follow incident management processes and escalate issues to higher-level support when necessary.
Track and manage incidents and service requests through the helpdesk ticketing system
