rovide Tier 23 support for Voice-related issues. Troubleshoot and resolve complex voice quality issues, including layer 2 and layer 3 issues. Perform root cause analysis and implement corrective actions to prevent future incidents. Communicate effectively with stakeholders regarding network status and issues. HW Maintenance activity for hardware installation, troubleshooting and fixing hardware issues. Collaborate with cross-functional infrastructure teams and client services teams Perform root cause analysis and resolve voice incidents.
