Leadership & Management: Strong ability to lead, coach, and motivate a team.
Communication: Excellent verbal and written communication skills to interact with users, stakeholders, and senior management.
Technical Proficiency: Familiarity with service management and ticketing software, and a good understanding of IT infrastructure and support processes.
Problem-Solving: Strong analytical and critical thinking skills to identify root causes and implement solutions.
Customer Service: A strong focus on customer satisfaction and the ability to understand and meet user needs.
