Posted 29 May, 2026
SAP EDI
Diverse Lynx
bengaluru,Karnataka,560063
Full Time
Reference: 365_569689_25-06414
| Detailed JD (Roles and Responsibilities) | Real-time monitoring, tracking, and resolution of all EDI errors in OpenText, with root-cause documentation and trend analysis. |
| Owns ticket queue in ServiceNow, performs root-cause analysis (RCA), updates and closes tickets. This support role will require email communication to both internal & external stakeholders around EDI related issues, primarily through ServiceNow platform. | |
| Create issue resolution documentation (incident description, root cause, steps to resolve) | |
| For new processes, If no documentation exists create initial draft and schedule review (build knowledgebase) | |
| Complete all training and knowledge transfer within timelines with positive feedback | |
| All ticket communication completed within 48-hour response SLA; All ticket resolution completed within ServiceNow SLA | |
| Weekly slide deck (close of business Friday): ticket counts, response/resolution times, top errors | |
| Monthly deep dive on root causes and corrective actions |
