Posted 29 May, 2026
IT IS_Service Desk E2
NR Consulting
Hyderabad,Telangana
Full Time
Reference: 365_463738_26-01802
Title: IT IS_Service Desk E2
Location: Hyderabad
Exp: 5-10 years
Job Description:
Key Responsibilities
Respond to incoming support requests via phone, email, chat, or ticketing system
Diagnose and troubleshoot hardware, software, and network issues
Log, track, and manage incidents and service requests using a ticketing system
Escalate complex issues to appropriate technical teams when necessary
Install, configure, and maintain desktops, laptops, printers, and mobile devices
Assist users with password resets, account access, and system permissions
Maintain documentation of issues, resolutions, and support procedures
Follow ITIL-based service management processes (if applicable)
Provide basic training and guidance to end users
Monitor system alerts and respond to outages or service disruptions
Required Qualifications
Associate's or bachelor's degree in information technology, Computer Science, or related field (or equivalent experience)
1–3 years of experience in IT support or service desk role
Knowledge of Windows and/or macOS operating systems
Familiarity with Microsoft 365, Active Directory, and ticketing systems
Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
Strong problem-solving and communication skills
Location: Hyderabad
Exp: 5-10 years
Job Description:
Key Responsibilities
Respond to incoming support requests via phone, email, chat, or ticketing system
Diagnose and troubleshoot hardware, software, and network issues
Log, track, and manage incidents and service requests using a ticketing system
Escalate complex issues to appropriate technical teams when necessary
Install, configure, and maintain desktops, laptops, printers, and mobile devices
Assist users with password resets, account access, and system permissions
Maintain documentation of issues, resolutions, and support procedures
Follow ITIL-based service management processes (if applicable)
Provide basic training and guidance to end users
Monitor system alerts and respond to outages or service disruptions
Required Qualifications
Associate's or bachelor's degree in information technology, Computer Science, or related field (or equivalent experience)
1–3 years of experience in IT support or service desk role
Knowledge of Windows and/or macOS operating systems
Familiarity with Microsoft 365, Active Directory, and ticketing systems
Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
Strong problem-solving and communication skills
