Service IT Designer Lead
Orange Business is here!
About us
Join us at Orange Business!We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.
About the role
Mission
The mission of the Service IT Designer Lead is to enable sales success for large multinational customers by shaping robust, scalable, and differentiated digital service designs, translating customer needs into compelling digital service propositions that integrate seamlessly with telecommunications solutions.
Mission in Practice
Act as the digital service authority in complex presales engagementsBridge customer expectations, technical feasibility, and commercial viabilityEnsure digital service designs are consistent, reusable, secure, and aligned with strategic platformsElevate the quality and credibility of telco digital service offerings in competitive dealsKey Responsibilities
The Service IT Designer Lead is responsible for designing and articulating the digital service wrap for complex telecommunications solutions sold to large ultinational customers. The role works closely with presales, sales, solution architects, operations and product teams to translate customer requirements into coherent, value-driven digital service designs that support deal success.
The role focuses on the IT, digital, and platform components that enable service management, assurance, and customer experience.
Presales & Deal Support
Act as digital service design lead for strategic bids and complex deals involving multinational enterprise customers
Support sales and presales teams by shaping service concepts, digital architectures, and value propositions
Participate in customer workshops, RFIs, RFPs, and bid responses, representing the digital service perspective
Translate customer business and technical requirements into digital service designs aligned with telco offerings
Digital Service Design
Design the digital service layer for a given customer, including:
Service portals and customer interfaces
Automation and orchestration components
Monitoring, analytics, and reporting capabilities
APIs and integration with customer and internal systems
Define service decomposition into digital components, dependencies, and interfaces
Ensure designs align with standardized platforms, reusable components, and reference architectures
Architecture & Integration
- Collaborate with IT architects to ensure end-to-end design consistency
- Define logical and high-level technical architectures supporting the digital service layer
- Ensure interoperability with customer environments and third-party systems
Governance & Quality
Ensure digital service designs are:
- Secure, scalable, and resilient
- Aligned with internal standards and regulatory requirements
- Commercially viable and implementable within deal constraints
Review and validate digital service designs produced by other designers or partners
Leadership & Enablement
- Act as subject-matter expert for digital service design within presales
- Mentor and guide service designers on complex opportunities
- Contribute to the evolution of design frameworks, templates, and best practices
About you
Strong experience in IT / digital service design within a telecommunications or large enterprise environment
Proven background supporting presales and complex B2B deals
Solid understanding of:
- Digital platforms and service management tools, such as ServiceNow, Sienna BluePlanet UAA, NetDevOps, Splunk
- Cloud, automation, and API-based architectures
- Customer-facing digital solutions
- Ability to communicate complex designs clearly to technical and non-technical stakeholders
- Experience working with multinational enterprise customers
Preferred
- Experience with global managed services or large-scale telco solutions
- Familiarity with IT service frameworks (e.g. ITIL) at a conceptual level
- Exposure to security, compliance, and data protection requirements in regulated markets
Personal Attributes
- Strong stakeholder management and presentation skills
- Structured, design-driven mindset
- Ability to operate under deal pressure and tight timelines
- Collaborative leadership style with a customer-centric approach
You bring passion, energy, taste for exploration and adaptability. You seek the opportunity to expand your knowledge and develop new skills.
What we offer
Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world. Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working). Professional Development: training programs and upskilling/re-skilling opportunities. Career Growth: Internal growth and mobility opportunities within Orange. Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events. Reward Programs: Employee Referral Program, Change Maker Awards.
