Provide Level 1 and Level 2 support for desktop, laptop, and peripheral issues (Windows and/or macOS).
Install, configure, and maintain desktops, laptops, printers, scanners, and mobile devices.
Troubleshoot hardware, software, network, and application issues, both remotely and in-person.
Manage Active Directory user accounts, group policies, and permissions.
Support office productivity software (e.g., Microsoft 365, Outlook, Teams) and standard enterprise tools.
Handle ticketing through ITSM systems such as ServiceNow, Jira, or Zendesk.
Perform system imaging, patching, upgrades, and backups as required.
Maintain accurate documentation of issues, resolutions, and support procedures.
Assist in onboarding and offboarding of users, ensuring timely provisioning and deprovisioning of systems.
Collaborate with IT infrastructure and network teams for escalations and systems maintenance.
